Senior Technical Implementation Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the comprehensive technical implementation of our imaging solution in various healthcare settings.

• Create and execute scalable, secure integrations among PACS, EHR, and HL7 interfaces to enhance clinical workflows.

• Diagnose and resolve intricate issues related to DICOM, HL7, VPNs, and secure image routing.

• Collaborate closely with Product and Engineering teams to foster enhancements driven by customer requirements and field observations.

• Act as an escalation point for complex support and implementation challenges.

• Mentor and support junior technical services engineers; engage in onboarding and skill enhancement for the team.

• Design and refine internal tools, automation scripts, and monitoring systems to boost operational efficiency.

• Produce high-quality technical documentation, SOPs, and content for the knowledge base.

• Represent the technical services team in customer discussions and cross-functional initiatives.

⛳️ Requirements

• A minimum of 5 years of experience in a technical services, implementation engineering, or healthcare IT support role, preferably within the medical imaging sector.

• In-depth knowledge of DICOM, HL7, and clinical workflows in radiology.

• Practical experience with PACS/RIS systems, modality configuration, and Mirth Connect (NextGen® Connect).

• Strong problem-solving capabilities with the ability to independently address high-priority technical challenges.

• Proficient in working with Linux, scripting languages (such as Bash and Python), and APIs.

• Exceptional communication and collaboration skills — capable of engaging effectively with both technical and non-technical stakeholders.

• Thorough understanding of data privacy and security regulations within healthcare contexts (HIPAA, PHIPA, SOC2, etc.).

🏝️ Benefits

• Stock options available for every employee!

• Four weeks of paid vacation.

• Unlimited paid wellness days.

• Comprehensive mental health coverage.

• 16 weeks of parental leave top-up.