Senior Technical Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and implement projects and initiatives for clients.

• Conduct comprehensive discovery sessions with clients regarding their CRM utilization and convert that into Outreach integration capabilities.

• Serve as a subject matter expert on various Outreach technologies, acting as a reliable advisor to both internal and external stakeholders.

• Collaborate with Program & Project Managers, Professional Services Consultants, Trainers, and customer representatives to effectively drive projects to successful completion.

• Extract and synthesize information from diverse sources to guide intricate configuration setups.

• Investigate all pertinent client processes to establish successful integrations.

• Facilitate the adoption of AI-driven workflows.

• Work alongside client technical experts to develop a comprehensive configuration testing strategy.

⛳️ Requirements

• Proven Technical Consultant - you possess 4-5 years of experience in a SaaS consulting role, including at least 2 years in a technical or support capacity.

• Technical Proficiency - You have a track record of quickly and effectively mastering new technologies and skills. You also showcase a proven ability to implement innovative technical testing and troubleshooting methods.

• Consultant & Trusted Advisor - You can uncover the “how” and “why” behind proposed solutions to assess feasibility and recommend alternatives.

• Strategic Problem Solver - You have experience working collaboratively with teammates and enterprise-level clients to tackle challenging problems. You are willing to theorize about complex integration solutions while also being proactive and results-oriented.

• Outstanding Communication Skills - You have a history of successfully engaging with client contacts across all levels of the organizational hierarchy and translating complex technical concepts into accessible language for non-technical stakeholders.

• Expertise in discussing a wide range of technical subjects, including APIs, CRM Integration, security, privacy, and integrations.

• Familiarity with AI-enabled technologies (e.g., AI-driven workflows, copilots, predictive analytics, or automation features) with the capability to configure, enable, or support AI functionalities.

• Knowledge of front-end and back-end development technologies.

• Admin certification in a CRM, such as Salesforce or Dynamics, or another SaaS platform.

• Demonstrated ability to lead with optimism to assist others in overcoming challenges.

• Proficient in working with a Sales Engagement Platform.

• Experience collaborating with internal Product or Engineering teams to enhance product features and functionalities.

🏝️ Benefits

• Flexible time off.

• 401k plan to assist you in saving for your future.

• Comprehensive medical, dental, and vision coverage for full-time employees and their dependents.

• A parental leave program that includes options for a paid night nurse and a gradual return to work.

• Benefits for infertility and assisted reproductive services.

• Employee referral bonuses to motivate the addition of exceptional new team members.

• Snacks and beverages available in the office, along with enjoyable events to celebrate.

• Diversity and inclusion programs that support employee resource groups such as Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military.