Senior Team Manager, Global Client Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and direct the daily operations of designated client team members, including performance metrics, accountability, workload distribution, performance assessments, and the integration of Project Management team services.

• Cultivate and enhance the Project Management team through succession planning and personalized development plans.

• Manage project milestones and maintain proactive communication with clients.

• Implement best practices for budget and risk management while ensuring accurate system documentation.

• Coordinate and monitor progress towards Project Management objectives.

• Advise clients on the consequences of their decisions and align project delivery with their definitions of success.

• Promote continuous improvement, quality, and productivity through consistent application, utilization, and review of Standard Operating Procedures (SOPs).

• Track and monitor the resolution of client escalations, issues, and concerns.

• Identify, track, and resolve service failures while implementing preventive measures.

• Collaborate across global teams, functions, and boundaries to eliminate obstacles and enhance client delivery.

• Manage and coordinate a regional team alongside global clients to execute team strategies, structures, processes, and metrics.

• Ensure exceptional client satisfaction.

⛳️ Requirements

• Bachelor’s degree in life sciences, medical, scientific, technical, or laboratory fields.

• A minimum of 5 years of experience in a leadership role.

• At least 2 years of experience managing leaders who have direct reports.

• A minimum of 2 years of experience leading projects in the pharmaceutical or biotechnology sectors.

• Preferred: At least 2 years of experience in Central Laboratory Services.

• Preferred: A minimum of 1 year of experience in clinical research.

• Preferred: At least 1 year of experience in leading database management, study design, or global project management within the clinical research industry.

• Preferred: A minimum of 1 year of experience in quality event management (CAPA handling).

• Experience in managing leaders and larger teams of 20 or more individuals.

• Ability to inspire effective teamwork and motivate staff in a multi-regional, matrix environment.

• Strong negotiation skills in a global, cross-functional setting.

• Exceptional written, verbal, and interpersonal communication skills.

• Strong customer service orientation and a commitment to collaborative teamwork.

• High initiative and the ability to work effectively across cross-functional teams.

• Proficiencies in planning, problem-solving, and organizational execution.

• Proven ability to drive continuous improvement and manage change.

• Experience in team building, influencing stakeholders, and conflict resolution.

• A history of delivering complex projects on time and meeting quality standards.

🏝️ Benefits

• Annual bonus as part of the Labcorp Bonus Plan.

• May include discretionary short- and long-term incentive packages.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k) plan.

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement.

• Employee Stock Purchase Plan.