Senior Systems Engineer, ProAV

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the onboarding process for U.S. clients implementing NETGEAR ProAV switches alongside third-party integrations.

• Work in conjunction with the South Central Sales Territory Manager to guarantee successful deployments.

• Provide both remote and on-site training focused on AV-over-IP network design, switch profile selection, PTP configuration, as well as Dante/AVB/Milan configuration and API integration with video setup.

• Create tailored training materials, system designs, and documentation for both internal and external knowledge bases.

• Ensure a seamless transition into production environments, including intricate multi-switch and multi-vendor deployments.

• Deliver advanced on-site troubleshooting for high-profile clients facing complex timing, multicast, or interoperability challenges.

• Capture logs, conduct packet traces, replicate issues in laboratory settings, and provide real-time diagnostics.

• Aid in the commissioning of AV-over-IP systems to ensure consistent production performance.

• Address escalated issues related to AVB, Dante/AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networking.

• Assist Sales, Business Development, and Channel teams with technical scoping and solution design.

• Conduct both on-site and virtual product demonstrations.

• Help in the creation of Bill of Materials (BOM) and system architecture design.

• Provide competitive analysis and technical positioning.

• Contribute technical knowledge to enhance NETGEAR's ProAV presence in the U.S. market.

• Develop and sustain internal scripts, configuration tools, and deployment utilities.

• Create automation tools to minimize troubleshooting time, including log analysis, profile validation, and configuration parsing.

• Author best practice guides, training materials, and knowledge base documentation.

• Represent NETGEAR at industry conferences and partner events across the U.S.

• Facilitate technical workshops and presentations.

• Provide in-depth AV-over-IP education and roadmap overviews.

• Support event-driven network deployments and multi-vendor interoperability demonstrations.

⛳️ Requirements

• At least 5 years of experience in networking systems, AV-over-IP technologies, or similar systems engineering roles.

• Profound knowledge of ProAV networking products, AV-over-IP technologies, multicast networking and IGMP, along with switch profile development.

• Strong grasp of routing and switching fundamentals.

• Practical deployment experience with AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks.

• Field experience in troubleshooting complex AV-over-IP systems.

• Experience in independent lab development and advanced technical self-study.

• A Bachelor's degree is preferred but not mandatory.

• Industry certifications such as CCNA, CWNA, AVIXA CTS, Dante, or AVB are advantageous but not required.

• Experience in a Solutions Architect or Systems Engineering role is preferred.

• Must be open to traveling up to 60% within the South Central U.S. region.

🏝️ Benefits

• Equity offerings.

• Commission opportunities.