Senior System Lead, Application & Integration

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the primary liaison between Application & Integration (A&I) and a designated Global Customer Management (GCM) enterprise account.

• Oversee the comprehensive technical delivery for the assigned client, from pre-sales solution design to ongoing operations and continuous enhancement.

• Develop, document, and uphold application and integration standards for the designated client.

• Ensure that A&I deliverables adhere to global standards, templates, processes, change procedures, and cross-regional frameworks.

• Aggregate A&I demand from all regions and convert it into organized, actionable work packages.

• Facilitate communication among GCM, Technical Leads, regional A&I teams, and cross-functional partners.

• Provide functional oversight, assign tasks, give technical guidance, and manage workloads for A&I engineers.

• Assess and approve designs, integration specifications, technical decisions, and testing strategies.

• Coordinate demand, resources, priorities, dependencies, risks, and timelines across different regions and time zones.

• Offer leadership insights into demand volume, complexity, capacity requirements, and prioritization.

• Handle risk management, issue resolution, capacity planning, and escalation processes, including cross-team problem-solving.

• Contribute client insights to global A&I methodologies, templates, best practices, and governance bodies such as the GAB.

• Advocate for simplification, reusability, standardization, and consistent delivery quality.

⛳️ Requirements

• Bachelor's degree in Information Systems, Supply Chain Management, Business, or a related field; or equivalent professional experience.

• At least 7 years of experience in WMS implementation, application and integration management, or supply chain systems delivery.

• Minimum of 3 years in a client-facing or account management role within a logistics, 3PL, or supply chain technology environment.

• Practical experience with WMS platforms such as Blue Yonder, Manhattan, Oracle WMS, or similar.

• Knowledge of EDI, API, and ERP/TMS connectivity.

• Capability to manage change requests from start to finish, including intake, scoping, prioritization, delivery oversight, and sign-off.

• Strong project management and organizational abilities.

• Experience with ServiceNow, Jira, Microsoft Project, or comparable platforms.

• Proven track record serving as an external-facing SPOC for a global enterprise account.

• Experience handling client escalations, QBRs, and communications with senior stakeholders.

• Experience coordinating across multiple regions and time zones.

• Exceptional written and verbal communication skills, including the ability to present technical topics to non-technical audiences.

• Understanding of global A&I standards, governance frameworks, change management processes, demand intake, and portfolio visibility tools.

• Willingness to travel by plane and automobile up to 50% of the time.

🏝️ Benefits

• Competitive base salary ranging from $130,000.00 to $160,000.00 annually.

• Access to benefits offerings through the DSV Benefits Showcase.

• Variability in benefits, programs, and eligibility depending on location and division.

• Reasonable accommodations available for qualified individuals with disabilities.

• Equal employment opportunity protections.