Senior Support Engineer, SAP Basis

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver outstanding remote support for mission-critical SAP applications as a member of the global customer support team.

• Investigate, troubleshoot, and provide assistance for various SAP modules for clients worldwide.

• Identify critical issues and create, test, package, and implement solutions in complex, integrated, and highly customized environments.

• Resolve intricate customer problems utilizing methodical troubleshooting and in-depth SAP application expertise.

• Partner with customers daily to comprehend their requirements, support business transformations, and ensure a superior customer experience.

• Offer remote functional support and training for specialized SAP modules.

• Assist with client customizations and provide implementation insights and best-practice recommendations.

• Develop application break fixes for significant product defects.

• Write scripts to detect, analyze, and rectify data issues.

• Oversee assigned accounts as a technical and functional advisor.

• Provide direct assistance using proprietary tools in testing environments or via remote client connectivity.

• Actively contribute to a 24x7x365 support organization, including flexible evening, weekend, and holiday hours, and monitor emails outside of standard business hours.

• Collaborate with colleagues in a virtual team setting.

• Engage in knowledge-sharing methodologies, diagnostic tools, and innovative processes to enhance client satisfaction.

• Carry out additional job-related duties and responsibilities as required.

⛳️ Requirements

• Over 10 years of comprehensive SAP experience, particularly in SAP Basis.

• System administration proficiency with at least two of the following: Linux, Solaris, AIX, HP-UX, or Windows.

• Familiarity with Oracle, MS-SQL, DB2, Sybase, or SAP HANA databases.

• In-depth knowledge of SAP HANA in-memory platform core technology, including architecture, landscape design, installation, upgrades, performance tuning, and system migration.

• Solid experience with SLT installation and technical configuration.

• Background in database sizing and performance optimization.

• Strong client-facing support abilities.

• Proven success in multiple SAP implementation or upgrade projects.

• Comprehensive understanding of supporting business processes.

• Analytical and logical problem-solving skills.

• Expertise in S/4HANA, including full life-cycle implementation, configuration, and administration.

• Knowledge of maintenance and patching processes and SAP architecture.

• Proven history of resolving complex issues across various modules.

• Proficiency in English, both spoken and written, is required.

• Capability to work remotely from a home office in a virtual environment.

• Excellent interpersonal, presentation, and communication skills.

• Strong troubleshooting, problem-solving, customer-support, and relationship-building capabilities.

• In-depth knowledge of application functionality, tables, and their relationships.

• Extensive understanding of SAP customization and extension methodologies.

• Ability to work autonomously as well as collaboratively within a team.

• Capacity to maintain composure and professionalism in high-pressure scenarios.

• Bachelor's degree in Computer Science or a related field, or equivalent experience.

• SAP certification(s) preferred.

• Experience with the SAP SWPM tool is a plus.

🏝️ Benefits

• Competitive compensation, bonuses, and benefits.

• A diverse and inclusive work environment.

• Engagement in community and philanthropic initiatives through the Rimini Street Foundation.