Senior Support Engineer – f/m/d

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Investigate and resolve intricate technical issues.

• Deliver root cause analysis and exceptional technical support.

• Collaborate closely with internal teams to replicate and address problems.

• Recognize patterns or recurring technical challenges and promote enhancements across systems and processes.

• Pinpoint areas for improvement and suggest solutions to enhance our products and services.

• Serve as the primary technical escalation point within the Support team.

• Mentor and guide support team members in technical competencies.

• Engage in customer discussions that require specialized attention, coordination, and technical leadership.

• Take part in the recruitment and onboarding of new technical support personnel.

• Review and refine support playbooks, knowledge base articles, and troubleshooting documentation.

⛳️ Requirements

• Minimum of 5 years of experience with Linux and command-line interface (CLI).

• Strong understanding of cloud infrastructure, virtualization, and hosting technologies (e.g., Linux, networking, DNS, web servers, databases, containers, APIs).

• Proficient technical knowledge in the development, deployment, and maintenance of cloud services.

• Utilize coding skills to troubleshoot issues and automate processes.

• Experience with Problem Management and effective problem-solving techniques.

• Exceptional communication and interpersonal abilities.

• Proficient in English and German (knowledge of Spanish, Italian, or French is an advantage).

• Inquisitive, self-driven, and eager to learn new things daily.

• Team-oriented and comfortable working in a distributed environment.

• Strong sense of ownership and accountability.

• Customer-focused mindset with a calm and structured approach in high-pressure situations.

• Previous experience as a senior support engineer and technical mentor.

🏝️ Benefits

• Flexible working hours.

• Autonomous working conditions with ample freedom to innovate and challenge the status quo.

• Collaborative culture, working alongside skilled engineers in a nurturing environment.

• Team events, along with opportunities for training and professional development.