Senior Staff Engineer, CRM Salesforce – Messaging for In-App and Web

This is a fully remote position, open to applicants in India.

📋 Description

• Design and oversee comprehensive Salesforce solution architecture for large-scale enterprise implementations.

• Create scalable solutions across Sales Cloud, Service Cloud, Marketing Cloud, and custom Salesforce applications.

• Architect and deploy features such as Einstein Bot, Unified Messaging, MIAW, and Agentforce integrations.

• Convert business requirements into scalable technical solutions and architectural designs within Salesforce.

• Define the integration architecture connecting Salesforce with external systems utilizing REST/SOAP APIs and middleware platforms.

• Ensure the optimal utilization of Salesforce's declarative and programmatic capabilities in alignment with business needs.

• Conduct architecture and design reviews, ensuring compliance with Salesforce best practices and coding standards.

• Offer technical leadership and direction to development teams on Apex, LWC, and system design.

• Manage platform performance, scalability, and governance, including addressing Salesforce limitations and constraints.

• Steer client conversations, manage stakeholder expectations, and provide advisory support for solutions.

• Oversee the complete delivery process including design, development, testing, deployment, and production support.

• Collaborate with both business and technical stakeholders to define the Salesforce roadmap and solution strategy.

• Mentor and guide technical teams to enhance solution quality and improve delivery efficiency.

⛳️ Requirements

• A total of 9+ years of experience.

• Extensive experience in Salesforce implementation and solution architecture.

• Strong proficiency in Sales Cloud, Service Cloud, Marketing Cloud, Apex, Visualforce, and Lightning Web Components (LWC).

• Practical experience with Einstein Bot, Unified Messaging, Salesforce Messaging for In-App and Web (MIAW), Contact Center solutions, and Agentforce integrations.

• In-depth knowledge of Salesforce platform architecture, governor limits, and best practices.

• Experience in designing scalable solutions utilizing declarative tools (Flow, Process Builder, Workflow Rules) and custom development.

• Strong experience with REST/SOAP API integrations and middleware tools.

• Expertise in Salesforce data model, security model, and enterprise integration patterns.

• Excellent consulting, communication, and stakeholder management abilities.

• Experience working in complex enterprise environments and engaging with multiple stakeholders.

• Salesforce Architect certifications (Application/System Architect preferred).

🏝️ Benefits

• Flexible work arrangements.