Senior Staff Engineer – Commercial Field Service

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in resolving customer issues, managing fleet challenges, implementing service bulletins, conducting monitoring and diagnostics, configuring fleets, and overseeing outage management.

• Analyze OEM and technical manuals as required.

• Evaluate the effectiveness of maintenance actions to identify opportunities for training needs.

• Apply our FLIGHT DECK principles to foster continuous improvement by identifying proactive reliability enhancements.

• Generate data analytics and provide timely reports on production status, program updates, events, and trends to essential internal stakeholders.

• Offer recommendations for proactive maintenance and oversee any required rework to ensure engine serviceability aligns with new aircraft certification requirements.

• Regularly share customer insights with key internal stakeholders to aid in data collection and timely reporting of performance analyses, marketing intelligence, and potential sales opportunities.

• Manage office space requirements, including supplies management.

• Oversee personnel scheduling for the site.

• Demonstrate flexibility and a willingness to work onsite to support 24/7 operations at the customer site as necessary, including weekends and holidays.

⛳️ Requirements

• A Bachelor’s degree from an accredited institution and at least 5 years of full-time experience in airline operations, maintenance planning, engineering, aviation propulsion, or a related field; or a minimum of a high school diploma/GED accompanied by 4+ additional years of relevant full-time experience.

• In-depth technical knowledge of aircraft engines or turbomachinery equipment.

• Proficient in utilizing software or data analytics to make well-informed technical decisions and provide recommendations to customers or other key internal stakeholders.

• Self-motivated with the ability to address complex problems using sound judgment and critical thinking.

• Capable of leading and achieving results-oriented priorities through strong project management, analytical, time management, and prioritization skills.

• Excellent oral and written communication skills, with the ability to establish strong relationships at all levels, including with key internal stakeholders and customers.

• A commitment to gaining a deeper understanding of the commercial function and contributing to success for Aerospace with internal/external stakeholders, customers, partners, and colleagues.

🏝️ Benefits

• Comprehensive healthcare benefits, including medical, dental, vision, and prescription drug coverage.

• Access to a Health Coach from GE Aerospace.

• Employee Assistance Program offering 24/7 confidential assessment, counseling, and referral services.

• GE Aerospace Retirement Savings Plan.

• 401(k) savings plan with company matching contributions and retirement contributions.

• Access to Fidelity resources and planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability insurance.

• Life insurance.

• Paid time off for vacation or illness.