Senior Solutions Engineer

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Serve as the highest level of technical escalation for intricate enterprise customer challenges.

• Spearhead root cause analyses and resolution efforts for critical production incidents.

• Diagnose complex integrations involving SAP, Oracle, cloud services, APIs, and enterprise platforms.

• Collaborate closely with Engineering and Product teams to pinpoint platform enhancements and validate solutions.

• Manage the resolution of high-severity incidents impacting strategic enterprise customers.

• Analyze application behaviors, transaction flows, logs, APIs, and database activities across distributed systems.

• Develop scripts, automation tools, and diagnostic solutions to enhance operational efficiency and troubleshooting capabilities.

• Participate in support readiness initiatives for new product launches and platform upgrades.

• Mentor engineers throughout the organization and offer technical guidance on complex investigations.

• Enhance knowledge-sharing practices by generating technical documentation and enablement materials.

• Identify systemic challenges and recommend long-term enhancements to tools, workflows, and platform reliability.

• Engage in customer-facing technical discussions, escalation calls, and architecture-related dialogues.

• Contribute to AI and automation projects aimed at improving operational efficiency and intelligent support experiences.

⛳️ Requirements

• Over 7 years of experience in technical support engineering, enterprise applications engineering, software engineering, site reliability engineering, or similar technical roles.

• Extensive expertise in troubleshooting enterprise application ecosystems and distributed systems within production environments.

• Profound understanding of enterprise integration patterns between SAP and Oracle ecosystems.

• Practical experience with REST/SOAP APIs, SQL and enterprise databases, XML/JSON, OAuth 2.0, JDBC, HTTP/HTTPS, RFC/JCo, and OData.

• Strong knowledge of database platforms such as SQL Server, Oracle, PostgreSQL, SAP HANA, or DB2.

• Experience in supporting cloud-native and SaaS environments within AWS, Azure, OCI, or comparable cloud platforms.

• Familiarity with microservices architectures, multi-tenant systems, and scalable cloud applications.

• Experience with Linux and application server environments like Tomcat, Java runtime environments, and distributed application stacks.

• Demonstrated ability to lead intricate technical investigations and root cause analysis efforts.

• Excellent communication skills, with the capability to collaborate effectively across Engineering, Product, Customer Success, and executive stakeholders.

• Experience mentoring engineers and spearheading technical initiatives across teams.

• Proficiency in English (C1 level or higher), both written and spoken.

🏝️ Benefits

• Remote work options.

• Excellent work environment certified by Great Place To Work.