Senior Solutions Engineer

This is a fully remote position, open to applicants in Poland.

📋 Description

• Assisting the sales team during pre-sales calls by offering technical expertise, responding to prospect inquiries, and addressing technical issues.

• Developing and delivering customized product demonstrations based on client needs and specific use cases.

• Conducting technical support calls and providing Level 1 technical assistance to clients.

• Facilitating customer onboarding sessions to ensure a seamless adoption of our products.

• Creating technical documentation, integration guides, and product briefs for the sales team.

• Establishing and nurturing relationships with customers, proactively engaging to guarantee their success.

• Gathering customer feedback and converting it into actionable insights for the product and go-to-market teams.

• Developing and maintaining a knowledge base, including playbooks, ready-made solutions, FAQs, and best practices.

• Writing workarounds, simplified implementations, and integration examples for clients.

• Continuously enhancing your technical knowledge of our products and the broader ecosystem.

⛳️ Requirements

• Over 4 years of experience in a customer-facing technical position (e.g., Solution Engineer, Sales Engineer, Pre-Sales Engineer, Technical Account Manager, or similar).

• Excellent communication, storytelling, and active listening abilities.

• Strong practical understanding of JavaScript/TypeScript and web technologies (mandatory).

• Good comprehension of web application functionality (front-end, back-end, REST APIs, integrations).

• Hands-on experience with API testing and debugging tools (such as Postman, browser DevTools).

• Practical experience with AI-powered tools and LLM-based solutions — you grasp how AI features operate at a fundamental level (prompts, models, context windows, embeddings) and can confidently discuss them with both technical and non-technical stakeholders.

• Solid understanding of cloud infrastructure and deployment environments (Docker, AWS, Azure, GCP) — sufficient to comprehend customer setups and aid in their integration scenarios.

• Proven capability to deliver technical presentations and product demonstrations to audiences with varying technical expertise.

• A customer-centric mindset with the ability to translate technical capabilities into business value.

• Capability to manage multiple customers and projects concurrently.

• Proficient English communication skills (C1+).

🏝️ Benefits

• Monthly remuneration on a B2B contract basis ranging from 18,000 PLN to 25,000 PLN + VAT.

• Quarterly and annual financial bonuses based on the company’s performance.

• Flexible work schedule with the option to work fully remotely.

• Professional development resources, including up to 5 additional leave days and 6,000 PLN annually.

• Access to LinkedIn Learning.

• Extra leave for Tiugo Day — our company’s foundation day and your birthday.

• English lessons with a native speaker and access to an online language platform for learning English, Spanish, and German.

• Access to a mental health and well-being platform offering 24/7 dedicated psychological support.

• Private medical care (Enel Med or Medicover) and a Multisport card.

• 26 days of paid vacation for our contractors.

• 2 weeks of paid parental leave for our contractors.