Senior Software Engineer – Performance Engineering

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Design, develop, and sustain performance testing coverage for both new and existing Genesys Cloud features and services.

• Enhance and create software, frameworks, and automation tools utilized for load generation, result analysis, and issue investigation.

• Collaborate with development teams to pinpoint essential user journeys, performance risks, limitations, and observability gaps early in the delivery process.

• Offer consultation to internal teams on instrumentation, monitoring, and alerting of microservices on AWS to boost reliability and performance.

• Analyze stability and scalability challenges using logs, metrics, traces, dashboards, and test artifacts to facilitate root-cause analysis.

• Contribute to shared performance engineering services and processes, proposing enhancements through code, architecture, or workflow modifications.

• Engage in code reviews and provide technical advice on performance-related design and implementation choices.

• Ensure the health of test environments through incident response, post-incident evaluations, and participation in on-call rotations as required.

• Work collaboratively across teams to ensure features are equipped to handle realistic and, at times, unexpected production-style usage patterns.

⛳️ Requirements

• Bachelor’s degree or higher in Computer Science or a related field, or equivalent hands-on experience.

• Demonstrated experience in designing, building, and maintaining software within a cloud-native environment.

• Experience in designing and executing performance, load, or scalability tests for distributed systems.

• Skilled at debugging intricate issues and conducting root cause analysis using observability tools and production telemetry.

• Familiarity with observability patterns, including metrics, traces, and logs.

• Proficient in one or more of the following programming languages: Python, TypeScript or JavaScript, C#, Java.

• Solid understanding of backend microservice development, encompassing REST APIs, asynchronous messaging (Kafka or similar), and data storage patterns like NoSQL.

• Practical experience with one or more cloud providers, including AWS, Azure, and/or Google Cloud Platform.

• Exceptional verbal and written communication skills.

🏝️ Benefits

• Flexible work options – Choose what suits you with hybrid schedules, work-from-home flexibility, and the chance to collaborate onsite in our cutting-edge Galway office.

• Career development & growth – Access continuous learning opportunities, mentoring, and clear pathways for advancement.

• Competitive pension scheme – Secure your future with a robust employer-supported pension plan.

• Annual bonus program – Receive rewards for your impact and contributions.

• Comprehensive health coverage – Including private health insurance, access to the company dental plan, and wellness support.

• Financial protection – Benefit from Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident and informed decisions about your future.

• Family-friendly policies – Generous paid maternity and paternity leave, along with supportive leave options designed for every life stage.