Senior Site Reliability Engineer, Messaging Services

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Take ownership of reliability and operational excellence for messaging and collaboration platforms.

• Act as a senior escalation point for intricate issues involving Proofpoint, Exchange, Outlook, SMTP, and various collaboration services.

• Lead incident response efforts, service restoration, and root cause analysis in high-pressure, real-time situations.

• Design and manage highly available, secure, and compliant messaging architectures.

• Automate operations utilizing PowerShell and Microsoft Graph.

• Administer and support Slack and Microsoft Teams, including tenant/workspace configuration and escalations.

• Deliver exceptional, personalized support for the NBA Executive Leadership Team, necessitating professionalism, discretion, and urgency.

• Collaborate with Security, Legal, and Audit teams on compliance, retention, and eDiscovery initiatives.

• Engage in a formal rotating on-call schedule.

• Provide support during after-hours, weekends, and holidays.

• Act swiftly to incidents affecting game operations, executive leadership, or league-wide communications.

⛳️ Requirements

• A bachelor's degree in computer science or a related technical discipline.

• Over 10 years of experience in enterprise messaging, infrastructure, or reliability engineering.

• Extensive expertise in Microsoft Exchange Online / M365 and hybrid messaging environments.

• Strong background in email security (DMARC, DKIM, SPF, ARC; experience with Proofpoint is a plus).

• Advanced skills in PowerShell automation.

• Experience in supporting Slack enterprise environments.

• Demonstrated ability to support executives and critical business operations with urgency and precision.

• Remain calm, decisive, and effective during live incidents and high-visibility NBA events.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life/AD&D insurance

• Short- and long-term disability

• Fertility and family-forming assistance

• Wellbeing allowance

• Educational assistance

• Mental health coaching/therapy

• Tax-advantaged accounts such as HSA and healthcare/dependent care FSAs

• A 401(k) retirement plan

• Time off benefits that encompass vacation, sick time, and personal days