Senior Security Engineer, Field Security

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Oversee all communications with customers, including inquiries related to security, notifications of incidents, and more.

• Lead customer security assessments, ensuring responses are timely, precise, and professional.

• Assist in the sales process by engaging with customers to address any security-related questions or concerns as necessary.

• Actively communicate emerging security concerns from customers and help shape the product security roadmap.

• Work collaboratively with various departments (such as Legal, Engineering, and Product) to ensure alignment on customer assurance initiatives and the accuracy of content.

• Develop and manage a scalable customer audit program that includes evidence collection, audit coordination, and reporting.

• Take ownership of the SafeBase Trust Center, Trust Site, and other assets that are customer-facing.

• Lead the development of new customer-facing assurance resources, such as FAQs, whitepapers, and summaries of product security.

• Advocate for security throughout the organization; conduct Field Security presentations and assist in establishing a cross-functional group of security champions.

• Support and enhance internal Field Security enablement materials for Sales, including handbooks, training sessions, and documentation of processes.

• Identify and implement automation solutions to scale Field Security workflows effectively.

• Oversee and enhance the Responsive platform, utilizing AI to optimize security responses and processes.

• Achieve quarterly Key Results in accordance with team OKRs.

• Provide valuable insights for quarterly metrics and influence the reporting of Field Security’s impact on sales.

• Assist in the creation of the Annual Field Security Study, showcasing team accomplishments and customer trends.

⛳️ Requirements

• Minimum of 5 years in a customer-facing role focused on security, preferably in a B2B SaaS context.

• Strong understanding of widely accepted security and privacy frameworks, such as SOC 2, ISO 27001, NIST, and GDPR.

• Knowledge of responsible AI principles and developing governance standards like ISO/IEC 42001 and NIST AI RMF.

• Experience in conducting customer security reviews, audits, or assessments.

• Familiarity with trust center and security questionnaire tools, including SafeBase and Responsive.

• Ability to communicate complex technical subjects clearly to both technical and non-technical audiences.

• Skilled in collaborating across departments to achieve alignment and successful outcomes.

• Highly organized self-starter capable of prioritizing and managing multiple projects simultaneously.

• Preferred: Experience in creating customer-facing security materials or security enablement resources for sales teams.

🏝️ Benefits

• Full-time employees have access to health coverage.

• Paid parental leave is provided.

• Generous paid time off and holiday allowances.

• Quarterly self-care days off are available.

• Stock options are offered.

• Equipment and support for remote work are provided.