Senior Project Manager, ServiceNow

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• In the role of Senior Project Manager, you will oversee the timely and budget-conscious delivery of technology projects, emphasizing excellence through leadership, trust-building with clients and teams, robust core project management skills, and adept handling of all administrative project components.

• Manage multiple technology implementation projects concurrently utilizing Contender Solution’s project management methodology.

• Collaborate with business owners, stakeholders, and various support, technical infrastructure, and application teams to coordinate all project activities.

• Cultivate relationships and coordinate tasks among vendors, clients, subcontractors, and engineering teams across different locations.

• Monitor and maintain a precise and continually updated overview of project activities and deliverables to ensure timely and budget-compliant project delivery that meets or exceeds customer satisfaction standards.

• Ensure that expected service levels are fulfilled and all Statement of Work deliverables meet established quality benchmarks.

• Oversee day-to-day management of all project phases, including requirements gathering, design, development, testing, and deployment.

• Facilitate resource planning and task assignments by collaborating with internal teams to outline project approaches, staffing, responsibilities, and timelines based on the project schedule.

• Define roles and expectations for team members and ensure effective communication among all project participants.

• Monitor costs to provide accounting support for project time, materials, and services.

• Manage change control for the overall project scope in accordance with a predefined change process to achieve project objectives.

⛳️ Requirements

• A Bachelor's degree or equivalent work experience and/or military service.

• 8-10 years of project management experience successfully overseeing multiple projects, ideally within a technology solution provider or corporate IT department.

• At least 3 years of experience in delivering ServiceNow projects.

• Exceptional project management, time management, and coordination skills to effectively plan, organize, staff, and direct project production.

• Proven ability to execute projects successfully within the designated timeframe and budget.

• Demonstrated skill in organizing and managing all assigned project activities, from planning to tracking issues and reporting status.

• Strong people management abilities, including motivating, developing, coaching, directing, and selecting the right individuals for each task.

• Outstanding interpersonal and active listening skills.

• Strong customer service orientation, alongside excellent interpersonal and listening abilities.

• Proficient public speaking and presentation skills, capable of managing relationships through persuasion and negotiation.

• Solid communication and change management capabilities to guide both the project team and customer through the change management process.

• Results-driven with a strong commitment to completing tasks effectively.

• Capability to manage several small projects simultaneously.

• Keen social awareness and attentiveness to others' reactions and responses.

• Strong critical thinking, complex problem-solving, judgment, and decision-making abilities.

• Excellent verbal and written communication skills.

• Ability to identify and anticipate potential problem areas.

• Proficiency in the English language and reading comprehension.

• ITIL certification is preferred.

• ServiceNow Certifications are preferred.

• ServiceNow Certified System Administrator.

• SCRUM Certification.

🏝️ Benefits

• Travel Requirements: This position is primarily remote within the Continental US but may require up to 10% travel for company meetings and client site visits.

• Opportunities for professional development.