Senior Product Manager, Ops & Customer Experience

This is a fully remote position, open to applicants in Arizona, +26 more states.

📋 Description

• Explore the frontiers of Generative AI, Conversational AI, and LLM-driven support solutions.

• Craft seamless, user-centered experiences within support ecosystems.

• Design self-service systems that proactively address customer requirements.

• Create agent tools that facilitate efficient problem-solving for complex issues.

• Work collaboratively within a dynamic, innovative team environment.

⛳️ Requirements

• At least 8 years of product management experience, particularly in customer support, platforms, or internal tools.

• Demonstrated success in developing and launching LLM-enabled agents, conversational AI, and AI-centric experiences.

• Extensive experience in building internal platforms, CRM solutions, and organizational tools (preferably Zen Desk).

• Strong background in user experience, with a passion for creating intuitive technology.

• Expertise in defining long-term AI product strategies and converting ambiguous challenges into actionable roadmaps.

• Experience in mentoring other product managers regarding AI development, compliance, and platform scalability.

• Highly analytical, utilizing data and user research to guide product decisions and assess effectiveness.

🏝️ Benefits

• Equity

• Flexible vacation

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• 401(k)

• Flexible Spending Account (FSA)