Senior Product Engineer – Web Services

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Take ownership of the complete evolution, quality, and customer impact of one or more ArcGIS web services, encompassing enhancements, defect resolution, reliability improvements, and technical investments.

• Act as the primary decision-maker for the assigned services, balancing customer demands, platform health, and long-term sustainability.

• Establish and implement service goals, success metrics, and quality standards, leveraging telemetry and customer feedback to inform prioritization and investment strategies.

• Maintain and prioritize a thorough product backlog, making well-informed trade-offs among features, defects, technical debt, and operational tasks.

• Manage service contracts, API functionality, versioning, and backward compatibility, assessing the downstream impact across the ArcGIS ecosystem.

• Promote operational excellence by advocating for best practices in reliability, performance, scalability, and observability.

• Shape product direction and amplify impact through cross-team collaboration, mentorship, and shared standards.

• Validate and manage enhancement and defect requests in partnership with Esri Support Services.

⛳️ Requirements

• Over 5 years of experience in a product-focused role such as Product Engineer, Technical Product Owner, Product Manager, or a similar position.

• Significant experience in Agile software development environments.

• In-depth understanding of web services and APIs, including RESTful services, service contracts, versioning, and backward compatibility.

• Experience with ArcGIS applications and technologies (including ArcGIS Hub, ArcGIS Map Viewer, ArcGIS REST APIs, ArcGIS API for Python, ArcGIS Maps SDKs).

• Familiarity with cloud-native service fundamentals, including availability, performance, monitoring, and operational considerations.

• Exceptional written and verbal communication skills, with the ability to articulate complex concepts to both technical and non-technical audiences.

• Proven capability to work autonomously while effectively collaborating across teams.

• Bachelor’s degree in Computer Science, GIS, Information Science, or a related field.

🏝️ Benefits

• Medical, dental, vision, basic and supplemental life insurance for employees (and their families).

• 401(k) and profit-sharing programs.

• Minimum accrual of 80 hours of vacation leave.

• Twelve paid holidays throughout the calendar year.

• Opportunities for personal and professional growth.