Senior Process Associate – Insurance Policy Administration, French

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Conduct office-based administrative tasks to ensure the efficient and high-quality processing of requests, including specific analyses, from various stakeholders like external brokers, end clients, and internal underwriting teams.

• Serve as the primary contact for all escalations involving external and internal stakeholders: address all inquiries within the administrative scope and determine the appropriate departments/roles for other queries.

• Act as a liaison among Policy Administrators, Team Coordinators, and Team Leaders.

• Perform accurate, timely, and efficient data entry of insurance risks in accordance with client standards to achieve service excellence, alongside general administrative duties.

• Consistently uphold exceptional service standards and KPI performance.

• Support the Team Coordinator by maintaining relevant KPIs and assisting with analysis and management information report preparation as needed, utilizing various reporting tools and methods.

• Engage in process improvement projects and provide support for their implementation.

• Contribute to technical support, procedural best practices, and governance efforts.

• Suggest innovative ideas and assist the Management Team in their execution.

• Ensure there is a backup for your senior administrative tasks and undertake more complex, time-consuming assignments as necessary.

• Serve as a reference point for technical and procedural best practices for fellow team members within the Policy Administration team.

• Aid in training new staff and actively participate in task transitions.

• Keep process documentation updated and maintained.

⛳️ Requirements

• A degree in economics, finance, accounting, or a related field (BA).

• Proficiency in both written and spoken French and English.

• Strong interpersonal abilities with a talent for effective collaboration across teams.

• High levels of accuracy and attention to detail; a commitment to quality while managing substantial workloads and operating under pressure.

• A curious mindset eager to learn, with a readiness to constructively challenge established conventions.

• Capable of organizing, prioritizing, and planning workload to meet deadlines.

• Demonstrates personal integrity.

• Personable and skilled at quickly developing rapport and building lasting relationships.

• Strong focus on customer service.

🏝️ Benefits

• Be a transformation leader – engage in cutting-edge AI, automation, and digital innovation.

• Make an impact – influence change for global enterprises and tackle significant business challenges.

• Accelerate your career – acquire hands-on experience, mentorship, and continuous learning opportunities.

• Work alongside the best – join over 140,000 bold thinkers and problem-solvers who push boundaries daily.

• Thrive in a values-driven culture – our principles of courage, curiosity, and incisiveness, founded on integrity and inclusion, allow your ideas to drive progress.