Senior Oracle EBS Support Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage end-to-end incidents, from detection to resolution.

• Address critical incidents (P1/P2) and high-visibility situations.

• Independently conduct advanced functional and technical analyses.

• Accurately determine when escalation to L3 is necessary.

• Handle complex service requests with clear follow-up and communication.

• Participate in root cause analysis (RCA) and problem management.

• Analyze logs, concurrent requests, interface errors, and integrations.

• Evaluate and support changes to production, ensuring controlled impact.

• Document solutions and actively contribute to knowledge management.

• Identify opportunities for improvement in stability, automation, and operability.

⛳️ Requirements

• Languages: Advanced English (B2–C1), essential for daily operations in a global environment.

• 3 to 5 years of experience in productive support of Oracle E-Business Suite (EBS) in L2 roles or equivalents.

• Solid experience in Order to Cash (O2C) processes, particularly in: Order Management (OM), Accounts Receivable (AR), Invoicing, Pricing, Shipping, and Interfaces.

• Experience in Procure to Pay / Finance processes (AP, GL, R2R) will be valued based on scope.

• Knowledge of OZF, taxes (Sabrix), and QP will be considered an advantage.

• Ability to write and analyze SQL queries (basic to intermediate level).

• Understanding and debugging incidents using PL/SQL and Shell Scripts.

• Analysis of integrations, interfaces, and end-to-end data flows.

• Knowledge of Oracle Developer Tools is a plus.

• Experience with Oracle Fusion will be considered an advantage.

• Solid knowledge of ITIL practices: Incident, Problem, Change, and Knowledge Management.

• Experience working with SLAs, KPIs, and ticketing and monitoring tools.

• Ability to manage major incidents and high-pressure scenarios.

🏝️ Benefits

• Attractive benefits package with a direct contract with the company.

• Competitive salary.

• Flexible working model.

• Benefits exceeding legal requirements for you and your family.

• Growth and development plan within the same position.

• A team committed to common goals and priorities that allow us to achieve our global sustainability objectives, fostering the growth of our company for the betterment of people and our planet.

• Unique work culture where everyone can develop and help others grow through a continuous learning culture and collective intelligence in a diverse environment that is constantly improving towards inclusion.