Senior Manager, Technical Writing

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Lead, mentor, and develop a team of technical writers.

• Conduct regular one-on-one meetings, offering actionable feedback and supporting career advancement.

• Establish the documentation vision, encompassing tool selection, style guides, and information architecture.

• Serve as the main liaison between Engineering, Product Management, and Support to ensure documentation is woven into the Software Development Life Cycle.

• Prioritize projects and manage the team’s capacity to meet tight release deadlines while maintaining quality standards.

• Create and execute a documentation strategy within a cross-functional organization that fosters usability and innovation in documentation.

• Review documentation for consistency across processes through the application of established standards and style guides.

• Maintain and enhance our Docs-as-Code workflow (Git, Markdown, CI/CD pipelines).

• Transform complex technical information into clear and concise documentation for target audiences such as Engineers, Product Managers, Architects, and Senior Leadership.

• Develop technical documentation for APIs, SDKs, and integrations.

• Translate intricate ideas into easily understandable logical concepts using architectural diagrams and accompanying descriptions.

• Write in a formal technical writing style (for instance, active voice, implied 'you', consistent tenses, etc.).

• Conduct comprehensive interviews with subject matter experts to fully grasp the architecture or products.

• Collaborate daily with engineers, product managers, and architects to develop, publish, and maintain high-quality, customer-focused documentation.

• Utilize metrics and other data forms to understand content utility variation, identify areas needing review, and drive planning and prioritization.

• Develop content that enhances searchability for SEO and LLM optimization.

• Maintain and continuously update content management systems for documentation.

⛳️ Requirements

• Bachelor's degree or equivalent military experience.

• A minimum of 10 years of experience in writing technical documentation for software solutions.

• At least 4 years of experience in people management.

• A minimum of 3 years of experience with Markdown and Git.

• Over 5 years of experience working with documentation authoring tools, such as Hugo, GitBook, and Confluence.

• Experience in writing technical documentation for data security software.

• Proficient in transforming highly technical content into clear, customer-focused materials.

• Capability to collaborate with developers to convert their content into easily understandable documentation.

• Experience in writing within an Agile software development environment.

• Strong understanding of data management technologies and processes.

• At least 3 years of experience with the Software Development Life Cycle (SDLC).

• A minimum of 3 years of experience in software development.

• At least 1 year of experience in the financial services industry.

• Over 3 years of experience working in an Agile environment.

🏝️ Benefits

• A comprehensive, competitive, and inclusive array of health, financial, and other benefits that support your overall well-being.