Senior Manager, Benefits

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the strategy, design, and roadmap for Marqeta's benefits programs both in the US and globally.

• Assess program performance and market trends to propose plan designs, offerings, and cost-management approaches.

• Establish and monitor benefits metrics, utilizing data to guide decision-making.

• Collaborate with the Finance team on budgeting, forecasting, and cost modeling efforts.

• Act as a senior subject-matter expert and advisor for People leadership and stakeholders.

• Lead and enhance the benefits function, including mentoring staff and overseeing broker/vendor-driven projects.

• Cultivate partnerships with People Partners, Payroll, Finance, Legal, and Talent teams.

• Represent benefits in leadership discussions and convert compliance topics into actionable guidance.

• Manage vendor strategy, selection processes, RFPs, negotiations, contracts, and renewals.

• Supervise broker and vendor performance in relation to SLAs.

• Oversee vendor file feeds, integrations, troubleshooting, invoicing, auditing, and reconciliation processes.

• Manage benefits records and transactions within Workday.

• Reconcile enrollments with payroll deductions and address any discrepancies.

• Spearhead operational projects, audits, implementations, communication campaigns, and the creation of scalable process documentation.

• Direct benefits integration during mergers, acquisitions, or divestitures.

• Own the employee benefits experience and handle complex escalations.

• Supervise Workday Help tickets and benefits inquiries.

• Develop and deliver benefits communications and educational materials.

• Manage the annual Open Enrollment process, including planning, communication, testing, and reconciliation.

• Organize and implement wellness events and well-being initiatives.

• Ensure compliance and governance for benefit plans, encompassing ERISA, ACA, COBRA, HIPAA, NDT, 5500s, plan documents, SPDs, SMMs, SBCs, and state reporting.

• Stay informed on benefits legislation and advise leadership on its impact on the organization.

⛳️ Requirements

• A minimum of 8 years of progressive benefits experience in the US, focusing on program strategy and design.

• At least 3 years of experience leading a benefits function, managing benefits staff, or directing work through brokers and vendors.

• Comprehensive ownership of the benefits renewal cycle, including renewal strategies, broker/vendor negotiations, open enrollment, and reconciliations.

• Extensive knowledge of health and welfare programs and benefits compliance, including ERISA, ACA, COBRA, HIPAA, NDT, and 5500s.

• Experience in scaling technology companies and navigating dynamic, ambiguous environments.

• Involvement in benefits integration during mergers, acquisitions, or divestitures.

• Some familiarity with international/global benefits administration.

• Proficiency with Workday Benefits.

• Advanced skills in Google Sheets, or equivalent Excel experience, with a preference for working primarily in Google Sheets.

• Strong executive communication skills, with the ability to influence and manage stakeholders effectively.

• A strategic yet hands-on mindset, with a keen attention to detail, accuracy, time management, prioritization, initiative, judgment, and results orientation.

• A collaborative and customer-centric approach.

🏝️ Benefits

• Annual bonuses available for eligible employees.

• A variety of health insurance options to choose from.

• Flexible time off policy – take what you need.

• Retirement savings program with company contributions and after-tax contributions.

• Equity in a publicly traded company along with an Employee Stock Purchase Program.

• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave.

• Access to free therapy sessions, financial and professional coaching, and legal advice.

• Monthly stipend to facilitate our remote work model.

• Annual “development dollars” allocated to support the growth and development of our employees.

• Through Flex First, enjoy the freedom to live and work wherever you and your family thrive.