Senior Manager, ACIS Service Portfolio

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee essential operational processes that support ACIS Services for both industrial and utility clients.

• Provide operational guidance for activities related to Intent to Remittance.

• Direct the ACIS Service Business Development, Tendering, and Operations strategy and procedures.

• Create and implement new service offerings.

• Manage the ACIS Service portfolio for industrial and utility clients.

• Develop business strategies and ensure operational success across all projects within the portfolio.

• Hold responsibility for Activity P&L and project execution.

• Enhance margins in comparison to the Operating Plan.

• Promote operational consistency, standardization, and governance in service support activities.

• Align processes and resources with the needs of the business, projects, and customers.

• Assist with execution planning and the resolution of operational issues.

• Support health reporting, reviews, and escalation management for the portfolio.

• Identify and proactively address operational risks through strategic action planning.

• Lead Inquiry to Order and Order to Remittance processes for portfolio clients.

• Ensure that the operations strategy aligns with the commercial strategy.

• Collaborate with commercial and operations teams to assist key clients.

• Define and implement operational milestones, handoffs, and process requirements throughout the ITO and OTR lifecycle.

• Guarantee project execution governance, encompassing kick-off meetings, project reviews, and activity postmortems.

• Manage indirect reports and coordinate with sourcing, quality, EHS, project management, operations, and service stakeholders.

• Travel to project sites, field operations, and business functions throughout North America.

⛳️ Requirements

• Degree in Engineering, Project Management, or Operations, or equivalent in Electrical and Mechanical Engineering.

• A minimum of 15 years of experience in Customer Service roles.

• Familiarity with GE Grid products.

• Background in an innovative Service environment.

• Experience in managing diverse businesses and cultures.

• Previous experience in a matrix organization is preferred.

• Knowledge of High Voltage equipment and solutions.

• Skilled in internal and external negotiations.

• Expertise in process improvement and service-specific knowledge to meet customer requirements.

• Experience in Operations leadership positions with P&L responsibility.

• Strong background in building, collaborating with, and leading multifunctional operations teams in a global and matrix environment.

• Demonstrated process and operational expertise.

• Solid understanding of Industrial Service business and financial principles.

• Familiarity with the Services business model.

• Knowledge of financial processes and reporting mechanisms.

• Exceptional written and verbal communication and presentation skills.

• High orientation towards results and quality.

• Legally eligible to work in the United States.

• Successful completion of a drug screening, if applicable.

• Willingness to travel approximately 40% to 50% of the time.

🏝️ Benefits

• Opportunities for professional development.

• Engaging and challenging career paths.

• Competitive salary and compensation packages.

• Comprehensive medical, dental, vision, and prescription drug insurance.

• Access to a Health Coach.

• Employee Assistance Program.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings plan with company matching contributions.

• Contributions from the company towards retirement plans.

• Access to Fidelity resources and financial planning consultants.

• Tuition assistance programs.

• Adoption assistance services.

• Paid parental leave.

• Disability insurance benefits.

• Life insurance coverage.

• 12 paid holidays.

• Flexible time off policy.

• Eligibility for discretionary annual bonuses.