Senior Machine Learning Engineer, CX Intelligence

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Design and implement the orchestration layer responsible for managing state transitions, context sharing, and intent routing across both vendor and internal LLM frameworks within a distributed conversational setting.

• Develop production-quality Python services that connect advanced ML/AI research with dependable, measurable products for customers.

• Oversee the complete project lifecycle for intricate ML initiatives, balancing priorities, technical trade-offs, and cross-functional dependencies from conception to delivery.

• Define best practices for system architecture, coding standards, and AI/ML development processes across the team.

• Guide engineers on maintaining architectural integrity and employing contemporary AI/ML patterns, elevating the technical standards for the wider team.

• Perform design reviews to guarantee that every feature adheres to Coinbase's benchmarks for security, scalability, and performance.

⛳️ Requirements

• Over 5 years of professional experience in machine learning and software engineering, with a proven history of delivering production-grade ML services at scale.

• Practical experience in developing with modern AI architectures (LLMs, deep learning) and the generative AI ecosystem, including platforms such as LangGraph, LangSmith, Google ADK, Vertex AI, or AWS Bedrock.

• Extensive proficiency in Python, with a demonstrated capacity to produce clean, maintainable, and highly-tested production code.

• Specialized expertise in at least one area: NLP, information retrieval, computer vision, or advanced statistical modeling.

• Established capability to compose technical design documents and present ML system architectures to cross-functional stakeholders, simplifying complex technical ideas for non-technical audiences.

• Employs generative AI responsibly, ensuring human oversight to provide business-ready outcomes and enhance workflow efficiency, cost, and quality.

🏝️ Benefits

• Total compensation may also include equity and bonus eligibility, as well as benefits such as medical, dental, and vision.