Senior Learning Solutions Specialist

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• This position offers expertise in performance and learning to both internal and external stakeholders, such as employees and volunteers.

• The role is tasked with optimizing talent through innovative, learner-focused, and impactful performance and learning solutions that are in alignment with our strategic performance goals.

• Empower employees to deliver world-class service, support, and experiences to our customers through creative learning strategies and curricula.

• Collaborate with team members and business project leaders to assess performance needs and provide strategic recommendations for performance and learning.

• Foster and establish immersive learning experiences to enhance performance, which may include role-specific learner personas and learning journeys.

• Utilize knowledge and skills in consulting, instructional design, development processes, tools, strategies, delivery, and evaluation methods to ensure top-tier service and performance.

• Create and develop various learning solutions using a range of development tools that showcase best practices in instructional design.

• Evaluate the effectiveness of development initiatives and suggest enhancements.

• Offer train-the-trainer services to facilitate the development of support subject matter expert (SME) facilitators.

• Stay updated on learning theories, instructional design, delivery methods, and best practices associated with performance and learning, sharing insights with the team.

• Act as a customer-facing contact for new training requests and ongoing LMS support requirements.

• Conduct analyses of learning and development needs.

• Create and configure courses and offerings within the LMS, including uploading and maintaining content in various formats (SCORM, video, and documents).

• Develop and manage assignments, including automated assignment rules, to ensure timely delivery of learning to the intended audiences.

• Oversee learner groups, special access permissions, and external user accounts.

• Keep learner records up to date with appropriate documentation, including exemptions, exceptions, and manual completions.

• Comprehend current and future capability requirements.

• Coordinate SME reviews to guarantee content accuracy and relevance.

• Archive and retire outdated content to sustain a current and high-quality course catalog.

• Provide support and enable L&D specialists across the organization in utilizing the LMS.

⛳️ Requirements

• Bachelor's degree and at least 5 years of experience in learning and development.

• Proven track record and experience in instructional design, outcome-based program design, innovative classroom design, complex multimedia-rich e-learning experiences, hands-on digital and experience design, and/or instructional technology.

• Demonstrated ability to collaborate with SME facilitators to create materials and provide facilitation coaching in a fast-paced, high-change work environment.

• Knowledge of:

• Performance Consultation Techniques

• Instructional Design & Adult Learning Principles

• MS Office, Adobe, Articulate, WebEx, Learning Management Systems, and/or other relevant talent technology and social collaboration tools

• Change Management Principles

• Project Management

• Facilitation Techniques

• Ability to:

• Develop modern, visually engaging content for today's learners that is aesthetically pleasing and easy to digest.

• Implement current and emerging instructional design principles and learner-centered design methods, showcasing application through innovative learning experiences.

• Engage diverse audiences through impactful learning programs that yield significant outcomes.

• Exhibit a high degree of business acumen and the capacity to lead through influence.

• Communicate effectively in all situations, demonstrating strong interpersonal and consultation skills.

• Build strong working relationships with internal and external stakeholders, employing diplomacy to resolve conflicts and find solutions.

• Self-motivate to lead and execute projects on schedule and within budget.

• Manage and quickly prioritize multiple projects simultaneously.

• Handle and maintain confidential information.

• Travel 1-3 times per year (as required).

🏝️ Benefits

• Medical, dental, vision, life and disability, accident/critical illness/hospital coverage.

• Well-being, legal, identity theft, and pet benefits.

• Retirement plans.

• Paid time off and holidays.

• Leave and incentive programs.