Senior IT Support Engineer – Part-Time

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Deliver advanced technical assistance to end users.

• Diagnose and resolve hardware, software, networking, and cloud-related challenges while adhering to established SLAs.

• Offer remote IT support and efficiently manage incident resolution in accordance with SLAs and Root Cause Analysis (RCA).

• Oversee and support Microsoft 365 environments, which include:

• Office 365 applications

• Microsoft Teams

• OneDrive

• Exchange Online

• User accounts and permissions management

• Aid in the administration and troubleshooting of the Azure Portal.

• Handle user access, licenses, and security configurations.

• Maintain documentation of incidents, solutions, and technical procedures.

• Contribute to IT projects, migrations, and technological enhancements.

• Configure and support domains, IP addresses, virtual cloud environments (VPS), and hosting environments.

⛳️ Requirements

• At least 5 years of experience in IT Support or similar roles in a remote capacity, adhering to SLAs.

• Hands-on experience with Microsoft environments.

• Excellent troubleshooting and analytical abilities.

• Capability to work autonomously in a remote setting.

• Strong communication skills for both technical and non-technical users.

• Experience assisting users in a global context and across various time zones.

• A minimum of B2 English proficiency is required.

🏝️ Benefits

• Contractor model

• Remote work arrangement

• Salary in USD

• Access to courses and/or certifications for benefits

• Opportunity to collaborate with prestigious U.S. clients.

• Entrepreneurial and multicultural team culture.