Senior IT Business Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main strategic technology advisor to the Managed Business unit.

• Shape multi-year technology roadmaps, prioritize investments, and make technology portfolio decisions.

• Drive the realization of business value, enhance adoption outcomes, and ensure stakeholder satisfaction.

• Counsel business leadership and related functions on technology strategies.

• Create and sustain multi-year technology roadmaps in partnership with IT Business Partners.

• Oversee technology demand intake, prioritization, governance, and value realization.

• Provide the business with updates regarding technology changes and forthcoming capabilities.

• Construct strategic business cases and investment proposals.

• Utilize a product-management perspective in roadmap planning, customer outcomes, adoption, and prioritization.

• Map comprehensive business processes across acquisition, onboarding, service delivery, customer success, billing, support, and retention.

• Spearhead AI, automation, analytics, and digital transformation initiatives.

• Guide transformation projects from inception to value realization.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, MIS, or a related field.

• Over 10 years of experience in IT business partnering, consulting, technology strategy, enterprise applications, product management, business relationship management, or transformation leadership.

• More than 5 years of experience collaborating with senior business leaders and executives.

• Proven experience in developing strategic roadmaps, investment plans, and business cases.

• Strongly preferred experience in supporting Managed Service Providers, broadband providers, telecommunications organizations, technology services firms, SaaS providers, or channel ecosystems.

• Familiarity with subscription-based and recurring revenue business models.

• Knowledge of customer acquisition, onboarding, service delivery, customer success, retention, and growth strategies.

• Experience supporting businesses that provide technology, connectivity, managed services, cloud services, cybersecurity services, or digital services.

• Preferred experience in supporting businesses delivering technology and connectivity solutions in Multi-Dwelling Unit environments.

• Understanding of multifamily housing, student housing, senior living, hospitality, venues, and mixed-use property markets.

• Knowledge of managed Wi-Fi, fiber broadband, smart property technologies, and digital resident experiences.

• Ability to convert MDU/MSP market trends and customer requirements into technology roadmaps and business capabilities.

• MBA or advanced business/technology degree is preferred.

• Preferred certifications include BRMP, PMP, ITIL, Agile, SAFe, TOGAF, COBIT, or similar.

• Previous experience leading enterprise AI, automation, or digital transformation initiatives is preferred.

🏝️ Benefits

• Eligibility for a bonus as part of the overall compensation package.

• Comprehensive benefits package (details available via the employer's benefits information link).