Senior Intelligence Analyst

This is a fully remote position, open to applicants in Australia.

📋 Description

• Provide direct support to cyber threat customers, ensuring they fully benefit from the Intelligence product.

• Oversee the management of the customer's Falcon Intel Recon module.

• Act as a cyber intelligence analytical liaison between customers and the broader CrowdStrike intelligence team.

• Foster high levels of customer satisfaction while maintaining strong ownership of customer relationships.

• Rapidly triage and escalate significant findings from Falcon Intelligence Recon to the appropriate customers.

• Assist customers in understanding Falcon Intelligence Recon findings and offer subject matter expertise.

• Convey customer feedback and requests to the Intelligence and Engineering teams.

• Organize and lead process improvement initiatives to enhance overall customer satisfaction.

⛳️ Requirements

• Strong technical knowledge in dark web intelligence, APT strategies, and threat intelligence.

• Outstanding customer engagement skills at both technical and executive levels.

• Proven capability to independently manage multiple concurrent projects.

• Ability to understand and address customer needs at all organizational tiers, from C-suite executives to security analysts.

• Familiarity with cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections.

• Comprehensive understanding of the intelligence lifecycle.

• Excellent written and verbal communication skills in English.

• Working knowledge of cyber threat intelligence terminology, key concepts, and analysis.

• Insight into the dark and deep web ecosystems, including actors, forums, and leak sites.

• Adaptable and eager to learn new technologies.

• Customer-focused attitude with a willingness to assist and solve problems for customers.

• Ability to work independently with minimal supervision.

• Skills in presenting and explaining technology to individuals with less technical expertise.

• Ability to thrive in a fast-paced, high-stress startup environment.

• Knowledge of data communication concepts and technologies, particularly email, networking, and enterprise security.

• Proficiency in Japanese at the C1 level or higher (CEFR standard).

🏝️ Benefits

• Market leader in compensation and equity awards.

• Comprehensive physical and mental wellness programs.

• Competitive vacation and holidays for rest and recharge.

• Paid parental and adoption leaves.

• Professional development opportunities available to all employees, regardless of level or role.

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to foster connections.

• Vibrant office culture featuring world-class amenities.

• Great Place to Work Certified™ globally.