Senior Fraud & Risk Ops Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Actively assess data to uncover trends and provide impactful recommendations that align with business objectives.

• Conduct thorough investigations into potential fraudulent activities at both the account and transaction levels, ensuring clear documentation of findings and taking necessary actions.

• Review transaction monitoring and account-level reporting, including researching possible linked accounts or users that may pose similar fraud risks.

• Identify and compile trends to facilitate adjustments to detection models or rules, enhancing operational efficiency. Summarize and document findings with actionable insights for data scientists and engineering teams.

• Serve as the primary contact for internal and external risk inquiries, supporting both customer and merchant support teams. Modify risk settings for accounts and users in accordance with policy guidelines.

• Document policies and procedures related to risk management processes and systems. Propose innovative ideas for the continuous enhancement of systems, processes, and procedures to improve the company's overall risk management.

• Create and sustain reporting on risk metrics and key performance indicators, collaborating with the analytics team to develop data visualizations and reporting for the risk team.

⛳️ Requirements

• Experience in fraud/risk within the financial services sector, ideally with exposure to payments or remittances.

• Knowledge of fraud concepts such as account takeover, stolen financials, friendly fraud, and identity theft.

• Strong investigative skills and ability to recognize patterns.

• Comprehension of the implications risk decisions can have on valued customers, with a capability to adopt a balanced approach to risk mitigation.

• Intermediate to advanced SQL proficiency.

• Experience in developing playbooks and policy documentation for operational processes.

• Advanced skills in Microsoft Office or GSuite, particularly in GSheets/Excel.

• Proficient communication skills in English.

🏝️ Benefits

• Bradesco health and dental plan for you and your dependents, with no co-payment required;

• Life insurance with comprehensive coverage;

• Meal and supermarket vouchers;

• Home Office Allowance;

• Wellhub - A platform providing access to physical activity spaces and online classes;

• Trustly Club - Discounts at educational institutions and partner stores;

• Monthly happy hours;

• English Program - Online group classes with a private instructor;

• Extended maternity and paternity leave;

• Birthday Off;

• Flexible hours/Home Office - Our culture is remote-first! Work from any city in Brazil;

• Welcome Kit - We provide Apple equipment (Macbook Pro, iPhone) and additional perks! Spoiler alert: You can purchase equipment based on internal criteria!

• Referral Program - Refer a candidate, and if we hire them, you'll receive a reward!