Senior Dispatcher/Router Combo

This is a fully remote position, open to applicants in Canada.

📋 Description

• Engages in communication with WM Drivers to support problem resolution during their routes.

• Manages incoming service orders, directs drivers, and addresses service-related issues.

• Collaborates with customers, WM customer service representatives, sales teams, and operational personnel.

• Utilizes WM proprietary software for entering ticket details and monitoring activities.

• Works alongside routing specialists, route managers, and the service department to enhance complex route optimization.

• Assigns drivers to calls as they come in.

• Receives incoming calls from customers and oversees requests for pick-up or container delivery.

• Makes outbound calls to customers.

• Identifies and resolves potential delivery and pick-up issues before they escalate into service problems.

• Records and documents information from Drivers and distributes it to relevant departments.

• Communicates with maintenance shop staff and acts as an emergency point of contact for downed wires and other urgent matters.

• Assigns tasks in the absence of the manager.

• Acts as an escalation point for other Dispatchers within the department.

• Provides training for new Dispatchers.

⛳️ Requirements

• High School Diploma or G.E.D (accredited).

• At least 2 years of previous dispatching experience (in addition to educational qualifications).

• Additional or specialized training in transportation, logistics, or a related field; customer service experience in a call-center is preferred.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life insurance

• Short-term disability

• Stock purchase plan

• Company matching on a RRSP

• Paid vacation

• Holidays

• Personal days