Senior Digital Strategist, UX Researcher

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of client engagements from start to finish, acting as the primary strategic and research contact for your accounts, with senior strategy support provided for complex projects.

• Function as a trusted digital consultant to senior stakeholders, balancing a broad vision with practical, results-oriented recommendations.

• Steer clients towards assured decision-making, particularly in situations where the way forward is uncertain or complicated.

• Serve as both a visual and verbal storyteller, conveying insights with clarity, empathy, and strategic depth.

• Contribute to business development efforts by infusing research credibility and methodology into pitch narratives, proposals, and strategic frameworks, while also providing subject-matter expertise during presentations.

• Plan, design, and implement user research programs, including stakeholder interviews, user interviews, usability testing, surveys, and synthesis — from screener creation to final findings.

• Lead and facilitate discovery activities, such as audience research, competitive analysis, and opportunity assessments, ensuring research rigor remains a consistent thread throughout.

• Convert research findings into clear and compelling strategic directions that clients and cross-functional teams can effectively act upon.

• Generate actionable strategic deliverables, including roadmaps, personas, user journeys, value propositions, information architecture, and experience direction, all grounded in research insights.

• Establish strategies for websites, digital products, and experiences that align customer needs with business objectives and technological capabilities.

• Create impactful presentations and strategic deliverables that motivate clients and provide cross-functional teams with clear guidance.

• Collaborate closely with designers, creatives, technologists, and content strategists to ensure research informs and remains connected to design and development decisions.

• Advocate for the importance of research within IS and with clients, helping teams and stakeholders recognize the possibilities enabled by quality research.

⛳️ Requirements

• 7–10+ years of experience in UX research, digital strategy, experience design, consulting, or a related discipline; experience in a digital agency is preferred.

• Practical experience in planning and executing user research — including interviews, usability testing, surveys, and synthesis — rather than merely directing or interpreting the research of others.

• Strong comprehension of websites, UX design, information architecture, and product strategy.

• Experience utilizing AI and emerging tools to foster digital growth and impact.

• Exceptional strategic thinking coupled with strong analytical and problem-solving capabilities.

• Outstanding storytelling, presentation, and communication skills (both visual and verbal).

• Proven ability to synthesize research findings into strategic direction, transitioning smoothly from raw data to actionable insights.

• Comfortable navigating ambiguous and fast-paced environments.

🏝️ Benefits

• Company-sponsored health, vision, and dental insurance.

• Pre-tax Flexible Spending Account (FSA).

• 4 weeks of paid time off (PTO) to start, increasing to 5 weeks at year 3.

• Company-paid short-term and long-term disability insurance.

• Company-paid life and accidental death & dismemberment (AD&D) insurance.

• 11 paid holidays.

• Profit sharing and 401k plan with company match.

• New business referral bonus.

• Opportunities for professional development.

• Flexible work schedule.

• Pre-tax DC Metro SmartBenefits.