Senior Delivery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete delivery process across various product verticals, from discovery and definition to development, launch, and initial adoption.

• Conduct intake and ensure definition readiness using established standards, acceptance criteria, sequencing, and prioritization.

• Enhance predictability through streamlined forecasting and planning techniques.

• Oversee dependencies, risks, obstacles, resource trade-offs, and conflicts during release windows across teams and verticals.

• Collaborate with Engineering leadership on sequencing, capacity, risk management, coordination, and commitment discipline.

• Assess, modify, and implement delivery methods and standards tailored for complex scenarios.

• Mentor Product, Engineering, Design, and go-to-market teams on collaborative and efficient workflows.

• Lead planning, review, and retrospective sessions focused on delivering outcomes.

• Take charge of launch readiness and coordinate go-to-market efforts through adoption.

• Revise coordination and dependency processes to free up capacity for product managers and engineering leads.

• Act as an escalation point, mentor delivery practitioners and functional leaders, and provide counsel to senior executives.

• Make delivery health transparent through flow, predictability, throughput, blocked time, launch timelines, and adoption metrics.

• Influence across Product, Engineering, Design, Marketing, Sales, Enablement, and Customer Success.

• Lead or assist with broader departmental and cross-organizational initiatives.

⛳️ Requirements

• 6+ years of experience managing delivery for software or product teams in delivery, program management, product operations, launch management, or similar roles.

• Proven experience overseeing delivery across multiple teams or product lines with different leaders and shared resources.

• Experience in mentoring or providing direction for other delivery practitioners.

• A documented history of enhancing team speed or predictability, including specific changes implemented.

• Proficiency in Agile, Lean, and flow/Kanban delivery methodologies.

• Systems-thinking capability across the entire value stream.

• Comfort with determining methods and procedures in unprecedented situations.

• Ability to lead teams that do not report directly to you and foster cross-functional trust.

• Strong skills in facilitation, coaching, prioritization, and diplomacy.

• Capacity to advise and influence senior stakeholders beyond your function.

• Experience managing dependencies and risks across Product, Engineering, and go-to-market teams.

• Sufficient technical literacy to understand engineering trade-offs and delivery blockers.

• Proven experience in launch and go-to-market coordination throughout ideation, release, and adoption phases.

• A preference for eliminating unnecessary processes, ceremonies, and reporting.

• Ability to thrive in a fast-paced, evolving environment with adaptability and resilience.

• Bachelor’s degree in a relevant field or equivalent professional experience is preferred.

• Experience in B2B SaaS, particularly in Fintech, financial services, or regulated-industry software is preferred.

• Proficiency with project/work-management tools like Jira and delivery-metrics reporting tools such as Plandek is preferred.

• Experience in establishing or significantly reshaping a delivery-management function is preferred.

• Legal authorization to work in the United States is required.

• Willingness to undergo a detailed background check if an offer of employment is extended.

🏝️ Benefits

• A dynamic and fast-paced work environment.

• A responsible PTO plan that meets or exceeds state and local medical and family leave requirements.

• 11 paid holidays each year.

• Community and social events designed to keep you connected and engaged.

• Mental health benefits available.

• Comprehensive medical, dental, and vision insurance.

• Company-paid group life insurance, as well as short- and long-term disability coverage.

• Flexible spending account and health savings account options.

• Aflac benefits including critical illness, cancer protection, and hospital choice coverage.

• Pet insurance available.

• 401(k) plan with company matching available from Day 1 of employment.

• 2 paid volunteer time off days.

• Bonus opportunities available.

• Flexible remote work arrangements offered.