Senior Customer Support Representative

This is a fully remote position, open to applicants in Philippines, +3 more countries.

📋 Description

• Address support tickets and emails with professionalism, empathy, and clarity.

• Execute essential manual operational tasks that are vital to our backend workflows (e.g., data collection, cleanup, and follow-up processes).

• Conduct accurate manual data entry tasks, including timely filing of property tax protests.

• Reach out to prospective users to guide them through the value of Abode, respond to inquiries, and facilitate a smooth onboarding process.

• Actively gather feedback and insights from customer interactions to enhance product offerings and process optimization.

• Collaborate closely with product and operations teams to guarantee a seamless experience for customers.

⛳️ Requirements

• Background in customer support, customer success, or an operations role.

• Strong written and verbal communication skills in English.

• Familiarity with tools such as Intercom, Zendesk, Notion, or CRMs is beneficial, though not required.

• Proficient in utilizing modern AI tools to enhance work efficiency.

• Availability to work during US hours.

🏝️ Benefits

• Competitive salary and opportunities for career advancement.

• Flexible working hours and a supportive work environment.

• Access to ongoing training and professional development resources.