This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the business operations for designated customer contracts to ensure their satisfaction.

• Serve as the primary point of contact for customer relationship management.

• Collaborate with customers to address concerns and implement corrective measures.

• Manage and uphold the service scope in accordance with service contracts.

• Guarantee timely reporting as stipulated by the service agreements.

• Supervise subcontractors' deliverables and ensure compliance.

• Participate in case management relating to service delivery.

• Identify and execute opportunities for improvement.

• Handle contract modifications and support customer purchase orders.

⛳️ Requirements

• A minimum of 3 years of experience in one of the following areas: Lifecycle Services, Account Management, Management, Customer Service, Sales, Systems Implementation, Integration, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military, or Technical Services Sales.

• Ability to obtain background clearance as mandated by government clients.

• Willingness to travel within the assigned region 25-50% of the time.

• Ideally seeking a Senior CSM capable of fulfilling responsibilities in both English and French.