Senior Customer Success Manager – Industrial Analytics

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Grasp their strategic objectives and proactively develop success plans to achieve measurable results.

• Conduct quarterly success reviews, provide insights on product updates, and assist customers in their journey to maximize ROI.

• Supervise the onboarding process, encourage training opportunities, foster customer communities, and maintain high engagement levels.

• Oversee the renewal process, reduce churn, and collaborate with Sales to pinpoint expansion, cross-sell, and upsell opportunities.

• Anticipate potential challenges, connect customers with the appropriate internal resources, and advocate for new product features when necessary.

• Collaborate closely with Product, Training, Support, and Sales teams to ensure a world-class customer experience.

⛳️ Requirements

• 7+ years in a customer-facing position within B2B SaaS, technology, or industrial/manufacturing sectors.

• Experience engaging with customers in process manufacturing industries (e.g., chemicals, oil & gas, food & beverage, pharmaceuticals) and familiarity with their workflows and challenges.

• Proven success in leading large, cross-functional projects or programs (e.g., digital transformation, analytics implementations, or multi-site initiatives).

• Ability to translate technical solutions into business value for clients in process manufacturing.

• Strong understanding of process manufacturing operations and KPIs to enhance adoption and success.

• Demonstrated ability to engage with senior leaders (Director+) at Fortune 500 companies and cultivate enduring relationships.

• Experience managing renewals and fostering account growth in complex, global organizations.

• Strong business acumen paired with a data-driven approach—you know how to leverage customer health indicators to adjust strategies when necessary.

• Comfortable navigating enterprise IT/OT environments; familiarity with time-series and industrial data analytics is advantageous.

• Proficient in translating corporate goals into actionable customer strategies and delivering executive-ready presentations.

• Current or previous experience using Seeq's product is a significant advantage.

🏝️ Benefits

• Internet and mobile phone reimbursements

• Generous home office allowance

• The best co-workers (we've analyzed the data, so we know it's true.)

• Pet-friendly workspace (your dog will be so happy to have you home)

• You love your job!