Senior Customer Success Manager

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Act as the primary strategic partner for a dedicated portfolio of 750 small to enterprise accounts.

• Build and nurture relationships at various levels within each account, including with executive sponsors.

• Utilize engagement data and account insights to foresee customer requirements.

• Spearhead organized save initiatives for accounts at risk.

• Take ownership of the complete renewal process for your business portfolio.

• Identify, document, and manage expansion forecasts.

• Create and implement personalized adoption strategies.

• Align customer objectives with PreVeil's capabilities.

• Foster customer advocates and establish reference accounts.

• Utilize internal systems and AI tools to enhance customer engagement.

⛳️ Requirements

• A minimum of 8 years of professional experience.

• At least 4 years of experience as a Customer Success Manager in a SaaS setting.

• Proven success in managing small to enterprise accounts, including relationships at the executive level.

• Demonstrated ability in driving product adoption, executing save efforts, and managing renewal results.

• Outgoing and personable with excellent written and verbal communication abilities.

• Possess an organized, detail-oriented, and execution-driven approach.

• Comfortable working in a fast-paced, high-volume, high-growth, and goal-focused environment.

• Maintain a positive attitude and customer service focus; an excellent team player.

• Bachelor's Degree with a minimum GPA of 3.6.

• Experience with Salesforce or similar customer success platforms is mandatory.

🏝️ Benefits

• Health insurance

• Paid time off

• Professional development opportunities