Senior Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist strategic clients in achieving measurable value, renewing contracts, and serving as references.

• Recognize churn risks and formulate strategies to mitigate them.

• Spot upsell and cross-sell opportunities for the Sales team.

• Serve as the account owner for renewals and expansion across various Flexera functions.

• Optimize the adoption of Flexera products while managing technical and business escalations.

• Identify stakeholders within accounts and foster relationships.

• Proactively initiate new value discussions.

• Keep clients updated on Flexera news, product launches, capabilities, vision, mergers and acquisitions, and best practices.

• Develop and manage an enablement and development plan for Customer Success.

• Lead ongoing cross-functional improvement projects.

⛳️ Requirements

• Extensive field and practitioner experience within the industry.

• Proven track record of leading intricate projects and achieving business results.

• Experience in software asset management, customer success, and/or consulting.

• Background with a software vendor, partner, or a software division of a large multinational IT firm.

• Domain expertise in areas such as IT asset management data normalization, software license optimization, enterprise application portals, architecture and technology, application lifecycle management, cloud platforms and solutions, IT service management, or cybersecurity.

• Demonstrated ability to nurture and proactively enhance robust customer relationships.

• Capable of collaborating with cross-functional teams and facilitating communication between technical and commercial groups.

• Self-motivated, independent thinker, and eager learner.

• Experienced practitioner with a solid understanding of the business and language of IT.

• Excellent executive communication skills, including persuasion, conflict resolution, conciseness, diplomacy, and negotiation.

• Proficient in using CRM and customer success tools such as Salesforce and Gainsight.

• Proven project management experience with budget oversight.

🏝️ Benefits

• Equal opportunity employer.

• Commitment to diversity, equity, and inclusion.

• Workplace accommodations available upon request.