Senior Customer Success Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Take ownership of customer outcomes and ensure that each client gains value from Cyara's solutions throughout their entire lifecycle.

• Serve as a program manager across the full customer journey.

• Identify customer pain points and determine how they can be addressed with Cyara's technology.

• Develop adoption and value strategies in collaboration with customers.

• Provide insights to highlight areas for enhancement, optimization, and growth.

• Coordinate and conduct regular customer check-in meetings, onsite visits, and Executive Business Reviews.

• Discover new opportunities within our existing customer portfolio.

⛳️ Requirements

• A minimum of 5 years of experience in a Customer Success role.

• Strategic mindset with experience managing large, multinational accounts.

• Comfortable presenting to senior customer executives.

• Proven capability to work independently as the sole Customer Success Manager in a region.

• Experience in navigating cultural and business subtleties across the APAC markets.

• Demonstrated history of developing and managing commercial relationships.

• Previous experience in a SaaS environment or in telecommunications is a significant advantage.

• A Bachelor's degree in a related field is preferred.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Flexible working arrangements.

• Employee recognition programs.

• Strong emphasis on employee well-being.