Senior Customer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Set up customer accounts; personalize backup policies and storage; support onboarding processes; guide stakeholders; navigate admin portals; introduce support options.

• Discover migration possibilities; evaluate usage and environment; facilitate success planning and strategic sessions; align product adoption with business objectives.

• Perform assessments; create protection strategies; recommend software products and architectures within the Veeam Data Platform.

• Execute recovery simulations; utilize the Veeam Data Resilience Maturity Model (DRMM) to monitor and report resilience status; provide quarterly resilience updates.

• Track signals to identify churn risk early; establish mitigation strategies; collaborate on renewal tactics with actionable technical insights.

• Develop business cases; define total cost of ownership (TCO); communicate value propositions for growth; arrange checkpoint reviews with stakeholders.

• Engage with CISO/CIO stakeholders by providing clear updates on risks, status, and opportunities; assist in preparing for executive discussions and aligning roadmaps.

• Collaborate on marketing-driven campaigns and initiatives to enhance adoption and expansion.

• Work under a long-term account assignment model linked to annual recurring revenue (ARR) and growth potential, typically managing 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.

• Take ownership of the technical success plan and adoption strategy; influence pricing, commercial terms, and renewal conditions in partnership with Sales and Customer Success leadership.

⛳️ Requirements

• Over 5 years in customer-facing engineering roles concentrated on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level position.

• Practical expertise in operating systems, virtualization, storage, scripting/automation, cloud platforms, and best practices in disaster recovery and resilience (DR&R).

• Strong background in designing and implementing protection strategies, migrations, and recovery simulations; familiarity with Veeam platform capabilities is advantageous.

• VMCE certification is mandatory (can be obtained post-hire within an agreed timeframe).

• Industry certifications preferred: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert.

• Demonstrated ability to convert business outcomes into technical adoption plans and measurable value.

• Skills in engaging executive stakeholders (CISO/CIO) with a capability to distill technical, business, and risk signals into clear, actionable recommendations.

• Exceptional communication, cross-functional collaboration, and stakeholder management abilities.

🏝️ Benefits

• Unlimited paid time off, 12 paid holidays, plus 4 additional global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.

• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents.

• Medical, dental, and vision coverage starting on your first day.

• Support for mental health, therapy sessions, and digital wellness resources through our Employee Assistance Program.

• 401(k) retirement plan with company matching contributions.

• Support for fertility, adoption, and surrogacy through Maven, alongside paid volunteer time.

• AirVet: 24/7 virtual veterinary care at no cost.

• Legal services, identity protection, and additional health insurance options.

• Tax-advantaged spending accounts for healthcare, dependent care, and commuting.

• Opportunities for learning and growth through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events such as our annual Global Day of Learning.