Senior Customer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer daily expert guidance to current customers.

• Build strong relationships with customers, sales teams, and product teams.

• Proactively assist customers with their architectural and product setup and decision-making.

• Address and resolve complex situations in collaboration with Developers and Field Engineers.

• Contribute to Solo.io projects by submitting issues, pull requests, and documentation.

• Stay updated with the rapid developments in Solo.io products and related technologies to maintain domain expertise and credibility.

• Handle stressful situations with calm professionalism, empathy, and compassion.

• Engage actively with the Solo.io community and associated open source projects to promote adoption and enhance external contributions.

⛳️ Requirements

• A minimum of two years of hands-on experience with Kubernetes.

• Proficient understanding of Go, Java, Node.js, or other contemporary programming languages.

• Capability to delve into code for troubleshooting purposes.

• Excellent written and verbal communication skills.

🏝️ Benefits

• At Solo, we focus on hiring exceptional individuals, fostering a dynamic and fast-paced work environment, and empowering our teams to collaborate with customers to effectively address their challenges.

• Solo collaborates closely with customers, partners, and open source communities to drive technological innovation, provide technology solutions, implement architectural best practices, and offer hands-on education.