Senior Customer Success Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Collaborate with various clients to ensure effective adoption and satisfaction with Rasa products.

• Offer technical direction and strategic recommendations to assist customers in optimizing their AI assistants, emphasizing best practices and long-term success.

• Assist clients through reactive issue resolution, escalating to other teams when necessary.

• Gather and convey customer insights to Rasa’s product and engineering teams to influence product development.

• Engage in Rasa's internal training and educational sessions.

⛳️ Requirements

• Extensive technical knowledge in Rasa or similar conversational AI or NLP/LLM-based technologies.

• Experience as a key member of a customer leadership team, collaborating with both technical and business decision-makers.

• Proficiency in either Python or Full Stack applications that operate in the cloud, with a preference for DevOps experience using Kubernetes.

• Desirable experience in managing on-prem licensed software solutions.

• Capability to serve as an industry-encouraging leader in customer meetings and public forums.

• Fluent in English, with proficiency in additional languages being a plus.

🏝️ Benefits

• Flexible working hours and a dedicated remote budget.

• A stipend for professional development and six paid education days to facilitate your growth in the role.

• Unlimited paid time off (PTO) plus paid sick leave and public holidays.

• A MacBook and other technology to support you in your work.

• Regular remote team events, along with an annual company-wide offsite.

• Health benefits provided through SequoiaOne.

• 401(k) contributions with up to a 4% match.

• Equity options available.