Senior Customer Strategist

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage the daily client relationship involving both brand and agency stakeholders.

• Develop and sustain stakeholder maps while intentionally cultivating relationships.

• Track account performance and analyze discrepancies between client and internal viewpoints.

• Formulate account growth strategies that include the account thesis, stakeholder map, revenue goals, and specific actions.

• Identify, shape, and pursue additional budget and expansion opportunities in collaboration with Sales.

• Transform successful campaigns into proof points and case studies.

• Challenge client requests that do not align with the overarching business objectives and propose more effective alternatives.

• Own the performance narrative, covering pacing, optimization strategies, post-campaign insights, and recommendations.

• Ensure timely campaign launches by coordinating with team members and addressing launch risks or troubleshooting needs.

• Forward client feedback, roadmap requirements, and account challenges to Chalice.

• Set account direction independently and contribute to the ongoing evolution of account planning and closing processes.

• Collaborate with Sales, Technical Account Management, Solutions Architecture, Data Science, Product, and Engineering.

⛳️ Requirements

• 5–7 years of experience in programmatic advertising, ad tech, or ad operations with a strong focus on client interaction, or equivalent experience.

• Proven experience managing a designated portfolio of strategic or enterprise accounts.

• Demonstrated ability to build relationships with senior client and agency stakeholders at the director level and higher.

• Experience in redirecting briefs or advising clients against ineffective strategies.

• Ability to identify and shape opportunities for expansion.

• Experience in proactively managing accounts and establishing the agenda.

• Strong understanding of DSPs, including The Trade Desk and DV360.

• Familiarity with social media platforms such as Meta and TikTok.

• Knowledge of SSPs, DMPs, identity management, measurement, auction dynamics, and the broader programmatic landscape.

• Proficient in Excel, including the use of pivot tables and lookups.

• Experience with SQL and business intelligence tools like Superset or Tableau.

• Capability to articulate complex technical concepts in clear, actionable terms.

• Excellent presentation skills.

• Ability to juggle multiple accounts and meet deadlines.

• Familiarity with tools such as Jira.

• Bachelor's degree in marketing, advertising, business, or a related field, or equivalent experience.

🏝️ Benefits

• Equity offerings.

• Commission opportunities.

• Innovative workplace featuring cutting-edge technology.

• Opportunities for professional development and career advancement.

• Competitive salary along with a comprehensive benefits package.

• Medical, dental, and vision coverage.

• 401(k) options available.

• Unlimited paid time off.

• 11 company holidays.

• Office closure from Christmas Eve through New Year's Day.

• Office start-up stipend.

• Meal allowance for in-office work.