Senior Customer Service Team Leader

This is a fully remote position, open to applicants in Poland.

📋 Description

• Guide, mentor, and cultivate a team of Customer Service Representatives.

• Manage daily customer service operations while ensuring adherence to policies, service standards, and performance metrics.

• Assist in resolving complex customer issues and promote solutions that boost customer satisfaction.

• Evaluate operational performance and spearhead initiatives aimed at enhancing efficiency and service quality.

• Collaborate with cross-functional stakeholders.

• Deliver team outcomes, insights, and action plans during business reviews.

⛳️ Requirements

• Bachelor's Degree or equivalent qualification.

• Proficient in English and Polish, both written and spoken.

• Demonstrated experience in leading and developing customer service teams within a fast-paced setting.

• Excellent coaching, communication, and stakeholder management abilities.

• Proven track record in driving continuous improvement initiatives and achieving operational excellence.

• Strong analytical and problem-solving capabilities.

• Comprehensive understanding of Customer Service and Order-to-Cash processes.

• Experience collaborating across functions with Sales, Supply Chain, Finance, and Customer Operations.

• Familiarity with SAP and customer service technologies, including EDI solutions, is a plus.

🏝️ Benefits

• Competitive salary and benefits package.

• Programs designed to support physical and financial well-being.

• An equal opportunity workplace that emphasizes diversity.