Senior Customer Business Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Manage the customer portfolio for the Club and spearhead the development and implementation of Club sales with a focus on omni-channel customer engagement.

• Direct business growth initiatives for Costco.

• Foster global collaboration across Costco regions in North America (US, Mexico, Canada).

• Enhance both in-store and online sales through innovative omni-channel leadership.

• Cultivate relationships with e-commerce buyers and collaborate with the internal e-commerce center of excellence to enhance and optimize the .com platform.

• Maintain the relationship with the Costco International Buying Team and coordinate internally with Costco Sales Teams in other significant markets.

• Manage discussions regarding global pricing with Costco and internal teams.

• Facilitate the introduction of new products and initiatives across global markets.

• Oversee internal governance for the Costco International team, including regular monthly and quarterly performance reviews.

• Pinpoint category selling opportunities and deliver compelling category-based selling narratives to Costco.

• Foster customer relationships that enhance sales, market share, profitability, and partnership prospects.

• Propel the customer agenda internally and synchronize stakeholder priorities.

• Oversee customer development, opportunity recognition, relationship management, and customer service interactions.

• Lead Customer Joint Business Planning, distribution strategies, and recommendations for new items, including line reviews.

• Create account-specific promotional strategies and ongoing customer engagement plans.

• Formulate and execute strategic selling, assortment, promotion, and pricing strategies.

• Utilize forecasting tools, analytics, insights, and KPI reports effectively.

• Oversee sales forecasting, trade forecasting, and budget management.

• Drive project management through execution in collaboration with CP&S partners.

⛳️ Requirements

• At least 5 years of experience in a relevant CPG Sales and Customer Experience role.

• Capability to make decisions regarding customer requests for promotional assistance.

• Comprehension of the financial implications of promotional support requests.

• Proficiency in negotiating outcomes that benefit all parties.

• Ability to serve as the customer expert for key brand partners.

• Capacity to provide customer insights on significant initiatives, new product launches, and customer trends.

• Possess a growth mindset and strong relationship-building skills.

• Ownership mentality and the capability to collaborate with internal stakeholders to ensure customer success.

• Proficiency in managing projects to successful execution with CP&S partners.

• Ability to function effectively amid ambiguity and incomplete information.

• Skill in consulting with internal and external stakeholders to develop mutually beneficial strategies.

🏝️ Benefits

• Opportunities for continuous learning via an on-demand learning platform.

• Competitive compensation package.

• Employee discounts.

• Generous family leave policy.

• Comprehensive health and dental plans.

• Attractive salary.

• 401K plan.

• Car allowance.

• Annual bonus potential.

• Approximately 25% travel required.