Senior CRM Consultant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead the implementation of CRM campaigns and customer engagement strategies across various channels using Braze.

• Configure and customize Braze to execute agreed-upon strategies, journeys, and campaign plans.

• Design, launch, and enhance targeted campaigns utilizing segmentation, personalization, and automation capabilities.

• Collaborate with CRM Strategists, Project Managers, and clients to ensure strategic and execution alignment.

• Manage and analyze customer data to enhance campaign performance, optimization, and audience targeting.

• Conduct quality assurance across campaigns, integrations, and supporting documentation to guarantee delivery quality and precision.

• Monitor campaign performance and generate reports that deliver clear insights and actionable recommendations.

• Act as a reliable client partner, assisting in translating business requirements into effective CRM solutions.

• Keep up-to-date with Braze capabilities and industry best practices, applying innovative approaches to improve client outcomes.

• Support ongoing improvement initiatives in delivery processes, campaign execution, and platform utilization.

⛳️ Requirements

• Over 5 years of experience in CRM, Marketing Automation, Lifecycle Marketing, or Customer Engagement roles.

• Strong practical experience with Braze, Salesforce Marketing Cloud, HubSpot, or similar CRM platforms.

• Proven track record of executing multi-channel CRM campaigns and customer journeys.

• In-depth understanding of segmentation, personalization, lifecycle marketing, and digital marketing principles.

• Experience with customer data, relational databases, and campaign performance analysis.

• Exceptional attention to detail, including quality assurance of campaigns, integrations, and documentation.

• Strong communication and stakeholder management abilities acquired through client-facing or agency roles.

• Capability to work efficiently across cross-functional teams in a dynamic environment.

• Proactive, solution-focused mindset with strong organizational and problem-solving skills.

• Proficiency in English at a C1 level.

• Braze certifications (e.g., Practitioner, Marketer) (Desirable).

• Extensive practical experience with the Braze platform and its advanced features (Desirable).

• Experience using SQL for data analysis and campaign optimization (Desirable).

• Background working in agency, consultancy, or high-growth Martech environments (Desirable).

• Familiarity with customer data platforms (CDPs), audience activation, or data-driven customer engagement programs (Desirable).

🏝️ Benefits

• Rocket-Fueled Growth – Challenging projects, rapid learning, and the opportunity to advance faster than anywhere else.

• A Culture That Actually Cares – Supportive, positive environment centered around individuals who want to see you succeed.

• A Global Team – Collaborate with exceptional colleagues across Europe, the US, and beyond.

• Remote-First for Life – Work from anywhere you feel most productive.

• Genuine Career Progression – Clear pathways for advancement, real ownership, and opportunities to evolve into your next chapter.

• Memorable Moments – Gatherings, events, and team experiences that make the journey unforgettable.