Senior CRM Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the implementation of CRM campaigns and customer engagement strategies across various channels using Braze.

• Set up and tailor Braze to execute the established strategies, journeys, and campaign frameworks.

• Create, launch, and refine targeted campaigns utilizing segmentation, personalization, and automation features.

• Work in tandem with CRM Strategists, Project Managers, and clients to ensure a cohesive approach between strategy and execution.

• Manage and evaluate customer data to enhance campaign performance, optimization, and audience targeting.

• Conduct quality assurance across campaigns, integrations, and associated documentation to guarantee delivery quality and precision.

• Track campaign performance and generate reports that offer clear insights and actionable recommendations.

• Act as a reliable client partner, assisting in translating business needs into effective CRM solutions.

• Keep abreast of Braze functionalities and industry best practices, implementing innovative methods to enhance client outcomes.

• Contribute to ongoing improvement initiatives across delivery processes, campaign execution, and platform usage.

⛳️ Requirements

• Minimum of 5 years’ experience in CRM, Marketing Automation, Lifecycle Marketing, or Customer Engagement positions.

• Extensive hands-on experience with Braze, Salesforce Marketing Cloud, HubSpot, or comparable CRM systems.

• Demonstrated experience in executing multi-channel CRM campaigns and customer journeys.

• Strong knowledge of segmentation, personalization, lifecycle marketing, and digital marketing concepts.

• Experience managing customer data, relational databases, and reporting on campaign performance.

• Exceptional attention to detail, particularly in the quality assurance of campaigns, integrations, and documentation.

• Strong communication and stakeholder management capabilities developed through client-facing or agency experiences.

• Ability to collaborate effectively across cross-functional teams in a dynamic environment.

• Proactive and solution-focused mindset with excellent organizational and problem-solving abilities.

• Proficiency in English at the C1 level.

🏝️ Benefits

• Rocket‑Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else.

• A Culture That Actually Gives a Damn – Supportive, positive, and centered around individuals who want to see you succeed.

• A Global Crew – Collaborate with talented colleagues across Europe, the US, and beyond.

• Remote‑First for Life – Work from wherever you feel your best.

• Real Career Momentum – Clear progression, genuine ownership, and room to evolve into your next chapter.

• Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable.