Senior Credit Control Administrator

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Ensure precise and timely data entry along with quality checks on cash receipts, including assistance with cleansing and mass change processing projects.

• Process and send standard letters and emails as required.

• Uphold exceptional service standards and key performance indicators (KPIs), while keeping relevant data up to date.

• Collaborate with internal and external parties to efficiently address queries.

• Oversee the debt process, reconcile broker account discrepancies, disburse cash, and recover overdue debts.

• Follow up on remittances to ensure prompt cash allocation.

• Distribute monthly statements of overdue accounts to clients, swiftly resolving inquiries with senior colleagues.

• Issue monthly dunning letters to remind clients and brokers of overdue payments.

• Examine aging reports and allocate portfolios for clarity.

• Identify and assign unallocated cash.

• Manage robotic process automation (RPA) to assist business functions.

• Ensure adherence to regulatory, tax, corporate, and other requirements.

• Aid compliance checks within the credit control team and specialize in systems such as I90, Merlin, Magic, and MI.

⛳️ Requirements

• A graduate or hold a professional qualification in finance-related fields such as credit control, finance, or administrative functions.

• Proficient in both written and spoken English; knowledge of Portuguese is a plus.

• Excellent interpersonal skills and an enjoyment of teamwork.

• A positive mindset, results-oriented, with the energy and determination to thrive in a fast-paced environment where response speed and quality are crucial.

• Strong writing and editing abilities with a keen attention to detail; capable of producing high-quality work under pressure and prioritizing workload to meet tight deadlines.

• Patient and respectful towards clients while being professionally assertive in debt recovery.

• Proficient in Excel and Outlook.

🏝️ Benefits

• Be a transformation leader – Work at the forefront of AI, automation, and digital innovation.

• Make an impact – Drive change for global enterprises and tackle meaningful business challenges.

• Accelerate your career – Gain hands-on experience, mentorship, and continuous learning opportunities.

• Work with the best – Join over 140,000 bold thinkers and problem-solvers who challenge limits every day.

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness, built on a foundation of integrity and inclusion, empower your ideas to drive progress.