Senior Contact Center Sales Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Collaborate with Zendesk Account Executives, pre-sales teams, and partners to identify and pursue sales opportunities.

• Engage with vendors and delivery partners to align on best practices and sales strategies.

• Assist in conducting customer discovery calls and managing deal progress throughout the territory.

• Partner with AWS and Amazon Connect Account Executives to align with customer requirements.

• Conduct regular forecasting sessions with regional teams and the leadership of Zendesk for Contact Center.

• Work with pre-sales teams to provide customized value propositions that meet customer needs.

• Champion continuous improvement and innovation by staying informed on industry trends and emerging technologies.

• Represent Zendesk for Contact Center at regional events and conferences.

⛳️ Requirements

• At least 7 years of experience in cloud contact center sales.

• Proficiency in both English and German.

• Demonstrated experience in channel sales.

• Technical knowledge of Zendesk and Amazon Connect is a plus.

• Ability to work independently as well as collaboratively within a fast-paced team environment.

• Experience in selling to C-level executives.

• Proven track record of meeting or exceeding sales targets.

• Demonstrated capability to proactively seek out new business opportunities.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A collaborative and inclusive work environment.

• The opportunity to lead transformative contact center initiatives utilizing cutting-edge technologies.