Senior Consultant, SAP Digital Adoption & Enablement

📋 Description

• Development and execution of change strategies within transformation projects—preferably related to SAP—focusing on sustainable user adoption.

• Conversion of change goals into organized enablement and adoption frameworks spanning systems, processes, and user demographics.

• Design, coordination, and active implementation of Digital Adoption Platforms (e.g., WalkMe, Whatfix, Userlane), which includes the creation and quality assurance of in-app materials (walkthroughs, tooltips/SmartTips, hotspots, contextual help).

• Comprehensive enablement accountability: target group segmentation, management of content lifecycle, testing & go-live coordination, along with assessment of adoption KPIs (e.g., usage, completion rates, decrease in support requests).

• Conceptual introduction, operation, and ongoing enhancement of learning solutions in LMS/LXP settings, including course structures, learning pathways, assignments, and reporting (e.g., SuccessFactors Learning).

• Development of contemporary and forward-thinking enablement and learning methodologies, incorporating AI-driven personalization and learning analytics.

• Adherence to user experience and accessibility (WCAG) standards in learning content and in-app guidance strategies.

• Conducting stakeholder analyses, alignment workshops, targeted communication initiatives, and enablement sessions (in both German and English).

• Close cooperation with HR development, IT, and business units, including contributions to governance for enablement content, quality benchmarks, and translations.

⛳️ Requirements

• Several years of experience in Organizational Change Management within technology- or ERP-oriented transformation projects (preferably SAP), emphasizing user adoption.

• Experience in designing and operationally utilizing Digital Adoption Platforms (e.g., SAP EnableNow, WalkMe, Whatfix, Userlane), including accountability for functional in-app guidance content.

• Involvement in at least one complete enablement or adoption initiative, from the change concept through rollout to the assessment of adoption KPIs.

• Practical experience in LMS/LXP environments, covering course structures, learning pathways, assignments, and reporting (e.g., SuccessFactors Learning).

• Acquaintance with change management methodologies (ADKAR, Prosci, Kotter) and instructional design, paired with a pragmatic, implementation-driven mindset.

• Strong communication abilities, empathy, and confidence in stakeholder engagement; excellent proficiency in both German and English.

• Enthusiasm for modern enablement and learning strategies, including AI-assisted concepts, UX, and accessibility (WCAG).

🏝️ Benefits

• 30 days of paid vacation

• Internal and external training opportunities

• MyN – Nagarro Employee Share Program

• Attractive company car and company bicycle arrangements

• Company-funded accident insurance

• Modern office environments in central locations equipped with state-of-the-art technology

• Sports programs

• Access to the corporate benefits portal

• Complimentary fruit and beverages

• Ample opportunity for innovation in a high-growth setting with the latest technologies and products

• Flat hierarchies and a long-term, stable position with appealing development prospects