Senior Compliance Specialist, Consumer Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and deliver essential components of the Compliance Program, which includes monitoring and testing, handling complaints and disputes, training, and formulating policies and procedures.

• Perform quarterly assessments and testing of federal and state regulatory requirements along with the related controls.

• Communicate observations, exceptions, and findings to senior leadership, facilitating corrective actions and enhancements to controls.

• Oversee regulatory compliance in areas such as consumer financial protection, data protection and privacy, and Bank Secrecy Act obligations.

• Develop and expand monitoring and testing programs while providing compliance metrics to senior management.

• Review and address SCRA determination requests, escalating complex cases to cross-functional stakeholders.

• Assist with investigations related to credit bureau reporting, supervise corrections, and ensure data reconciliation across various systems and bureaus.

• Investigate and resolve servicing-related complaints, disputes, and operational challenges.

• Support regulatory examination requests and address any gaps in documentation or sampling.

• Respond to requests for privileged and legal research concerning accounts involved in ongoing proceedings.

• Monitor and analyze new state and federal legislation that may impact the business and its vendors.

• Draft and circulate memoranda that summarize regulatory requirements and implementation strategies.

• Maintain and enhance a state-based compliance knowledge repository.

• Lead compliance-focused projects from initial research through to implementation.

• Collaborate with both internal and external stakeholders to operationalize compliance mandates.

• Identify compliance-related risks, assess their operational implications, and devise actionable solutions.

• Analyze data and metrics, recognize trends, and communicate insights to relevant stakeholders.

• Assist in the development of operating procedures, policies, and consumer-facing communications.

⛳️ Requirements

• A bachelor’s degree in business administration or a related field, or an equivalent combination of education and experience.

• At least five years of experience in Regulatory Compliance, Risk Management, Internal Audit, or a similar role within a regulated consumer financial services setting.

• Experience in supporting consumer lending and loan servicing operations.

• Previous experience with organizations under state regulatory oversight is preferred.

• Solid understanding of TILA, FCRA, FTC Act, ECOA, MLA, FDCPA, GLBA, UDAAP, SCRA, BSA requirements, and relevant state regulations.

• Proven experience in designing, implementing, and testing compliance controls.

• Background in evaluating control effectiveness, identifying compliance risks, and suggesting corrective measures.

• Professional certifications such as CCEP, CRCM, CIA, or CAMS are preferred.

• Proficiency in Microsoft Office Suite and online research tools, databases, and regulatory resources.

• Strong analytical, critical-thinking, problem-solving, and root-cause analysis abilities.

• Capability to assess risk, analyze operational processes, and propose compliant and business-friendly solutions.

• Exceptional written and verbal communication skills, including the ability to present complex regulatory concepts to various audiences.

• Capacity to manage multiple priorities, projects, and deadlines in a dynamic environment.

• Ability to work both independently and collaboratively across different teams.

• Sound professional judgment with the ability to identify emerging risks, escalate concerns, and facilitate resolution.

• Adaptability and quick learning skills for new regulations, processes, and business needs.

• Must reside in an approved location by the start date.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Contributions to Health Savings Account (HSA).

• Access to Employee Assistance Program (EAP).

• 401(k) plan with Safe Harbor Match (100% of the first 3% and 50% of the next 2%).

• Accrued time off.

• Company holidays.

• Sick leave.

• 3 floating holidays.

• 12-week Paid Parental Leave.

• Opportunities for bonuses.

• Comprehensive tech package.

• Fully remote work arrangement.

• Regular virtual meetings and team events.