Senior Clinical Customer Success Manager, iQueue for Inpatient Flow

This is a fully remote position, open to applicants in Alaska, +32 more states.

📋 Description

• Collaborate with healthcare systems to facilitate clinically driven workflow transformation initiatives aimed at enhancing patient progression, care coordination, and the overall patient care experience.

• Act as a trusted clinical advisor and subject matter expert for both internal and external stakeholders, including nursing leadership, case management, utilization management, physician teams, interdisciplinary care teams, and various internal partners.

• Lead customer engagements that focus on assessing and optimizing technology-enabled clinical workflows, interdisciplinary collaboration, patient progression practices, and care coordination processes.

• Assist customers in identifying and overcoming clinical workflow obstacles that affect patient throughput, discharge planning, and continuity of care.

• Work alongside customer stakeholders to encourage the adoption of standardized clinical workflows, escalation pathways, and best practices in acute care environments.

• Offer clinical guidance and workflow expertise to aid in organizational change management and user adoption initiatives.

• Collaborate with internal teams to ensure that customer feedback, clinical workflow insights, and frontline challenges are integrated into ongoing process and solution enhancements.

• Conduct ongoing discussions and workflow reviews with customers to assess clinical adoption, customer objectives, and potential areas for improvement.

• Establish strong relationships with clinical stakeholders and foster long-term partnerships through collaboration, education, and trusted clinical engagement.

• Contribute to the creation of clinical best practices, customer education resources, and technology-enabled workflow strategies that enhance care coordination, patient progression, and healthcare delivery outcomes.

• Advocate for a culture of continuous improvement centered on enhancing patient care delivery, interdisciplinary collaboration, and measurable customer outcomes.

⛳️ Requirements

• RN license and a Bachelor of Science in Nursing (BSN) are required.

• A minimum of 7 years of experience (inpatient preferred), with a proven history of advancing into larger clinical and leadership roles.

• In-depth knowledge of acute care hospital operations, including managing interdisciplinary workflows and patient progression, as well as addressing the daily challenges of healthcare delivery.

• A data-driven mindset, demonstrating fluency in healthcare data analysis and performance metrics to support informed, evidence-based decision-making.

• Experience in collaborating with interdisciplinary teams, including nursing leadership, physician teams, case management, utilization management, and operational stakeholders.

• Familiarity with healthcare technology, analytics, or workflow optimization platforms.

• An effective communicator and adept relationship builder capable of articulating ideas and guiding teams through operational changes.

• Proficient in analyzing workflow challenges and spearheading process improvement initiatives within complex clinical environments.

• Experience with EHR systems such as Epic, Cerner, or similar platforms.

• Exceptional organizational skills, with the capacity to manage multiple customer priorities and initiatives concurrently.

• A strong desire to enhance healthcare delivery, patient outcomes, and operational efficiency through collaboration, workflow transformation, and technology.

• Willingness to travel 25–50%.

🏝️ Benefits

• Competitive compensation package that includes base salary, target bonus, and stock options.

• 401(k) Match.

• Comprehensive healthcare benefits.

• Generous Paid Time Off and Parental Leave.

• Monthly reimbursement for Skill Building.

• Monthly reimbursement for Wellness, Transportation, and/or Home Office expenses.

• Education Reimbursement for select courses/programs.